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Today, Jamie Caldwell from Jamie's Garage joins Bryan Pollock and Mike Allen as Jamie shares the story of scaling from one stressed-out location to five thriving shops. How? He hired character over skill. They also talk about different pay structures when Jamie shares why his team isn’t paid commissions—and how that’s improved culture and teamwork.

Timestamps:
00:00 "Stolen Truck Insurance Windfall"

04:35 "Extended Warranty Dispute Strategy"

07:59 "Mastering Scripts Before Freestyling"

12:17 "Shifting Focus to Good People"

15:15 European Auto Shop Journey

18:13 Private Equity Impact on Auto Industry

20:07 Future Possibilities and Industry Impact

24:45 Relational vs. Transactional Business

27:22 Hiring Challenges and Compensation Talks

33:57 "Flat Rate vs Teamwork Culture"

38:15 Embracing Transparency in Leadership

41:55 "Discovering TikTok During COVID"

44:33 Race Car Engine Connection

48:59 "Business Over Social Media Earnings"