In this episode, we examine a real banking operations lapse where a routine expense entry of ₹820 for a xerox bill resulted in an unauthorized debit of ₹6.72 lakhs due to incorrect data entry in the Core Banking System.

The case highlights how maker–checker failures, casual authorization, and non-review of mandatory reports can quickly turn a small clerical error into a major financial loss. Despite system alerts being generated, the excess credit remained unnoticed for days and was later withdrawn by the vendor.

🎧 Key learnings from this episode:

• How data entry errors in CBS can cause large financial losses

• Importance of the maker–checker concept in expense transactions

• Why mandatory reports and clerk-wise transaction reviews are critical

• Role of OTM alerts and consequences of closing them without verification

• Accountability of Branch, Regional Office, and Circle Office

• Practical preventive measures to avoid unauthorized debits

This episode is essential for branch operations staff, clerks, officers, branch managers, internal auditors, and banking exam aspirants, reinforcing a crucial lesson: small negligence in routine work can lead to big vigilance and recovery issues.

⚠️ Accuracy, alertness, and verification are non-negotiable in banking operations.