The Green Book and Beyond: What Black Hospitality Still Teaches Us About Leadership (Part 2)
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The Green Book and Beyond: What Black Hospitality Still Teaches Us About Leadership (Part 2)
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In this episode, we dive into the critical relationship between employee experience and customer experience within the hospitality industry and beyond. Our host, Sacha Thompson and this week's guest, Calvin Stovall discuss the importance of inclusion, emphasizing that erasure and exclusion can significantly impact both employees and customers. The conversation highlights that your employees are also your customers, and a positive employee experience is essential for delivering exceptional customer service.
Calvin shares a powerful quote: "There is no positive customer experience until you have a positive employee experience first," underscoring the need for organizations to prioritize their teams.
Tune in for valuable insights on fostering an inclusive environment that benefits everyone involved.
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