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Jon Cabak is the co-founder and CEO of Detect Auto. Today, he shares with Mike about Detect Auto’s maintenance recommendation tools and talks about their new partnership with BG Products to streamline customer education and shop efficiency. The conversation also explores how AI is already transforming shop operations, from business analysis to coaching service advisors, with Jon sharing practical ways shop owners can leverage these technologies today.

Timestamps:

00:00 Introducing The "Maintenance Recommendation System" & the Struggle for a Good Name
01:05 Jon Cabak's whirlwind trip: Meetings, markets, and minimal sleep
02:11 Jon's goals at C&R AAPEX: Building partnerships and sharing tech
02:47 Who is Jon Cabak? CEO of Detect Auto, building better tools for shops
03:06 How Detect Auto helps service advisors ask the right questions
04:06 New features: BG Products partnership & integrating educational content for customers
05:00 Educating customers with videos, Tekmetric integration dreams
06:16 The power of video explainer tools for maintenance sales
07:13 Coaching new shops: How to launch a maintenance program
07:49 Why shops struggle to sell maintenance—and how to avoid “kitchen sinking” new customers
09:13 Making a maintenance plan not a one-time sales event
10:11 Detect Auto’s printable/PDF maintenance planning tool
11:02 “SUN”: The new name for maintenance—Shit You Need!
11:46 AI’s best use in shop ownership, ChatGPT in action, and practical subscription tips
13:06 Voice tech, call analysis, and smarter prospecting with AI
14:00 Pipe dream or next reality? AI that writes your service tickets
15:00 Using AI for real-time scripts and to improve advisor performance
16:45 Ongoing upgrades: Overcoming latency and training obstacles
18:31 AI for pre-service surveys and reducing customer friction
19:10 Practicing objections and role-playing with voice AI
21:11 Upgrading your AI subscription — Is it worth it?
21:57 Using AI to analyze business trends and shop performance
22:42 Grok, Gemini, Claude: Testing the new AI tools for shops
23:44 Will software engineers be replaced by AI? Real talk about tech careers
25:19 What Detect Auto features are most valuable to shop owners?
27:09 How onboarding and training shops faster drives ROI