What if you could build a team so strong that people never wanted to leave.
In this episode of Good Business, Clay and Luke sit down with Jacob Karnes, a former Chick-fil-A corporate trainer, leadership coach, and author of Master Your First Job, to talk about what it really takes to build a culture that attracts and retains great people, especially Gen Z.

They unpack why apathy is rising, why human connection is becoming a competitive advantage, and how to design a purpose-driven workplace people actually want to stay in. Jacob shares practical frameworks leaders can use right away, including how to hire for values, coach with clarity, and create a feedback culture that builds people instead of burning them out.

In this episode, we cover:
- Why Gen Z is leaving jobs so quickly
- How purpose and community fight apathy
- What Chick-fil-A gets right about culture and hiring
- What personal brand really means for young workers
- The WIN feedback method using What, Illustrate, and Navigate
- Why praise matters more than most leaders think

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#GoodBusiness #Leadership #CompanyCulture #GenZ #EmployeeRetention #Management #TeamBuilding #Feedback #PersonalBrand #ChickfilA #BusinessCoaching #WorkplaceCulture #Operations

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