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Getting Past No

Negotiating in Difficult Situations

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Getting Past No

De : William Ury
Lu par : William Ury
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À propos de ce titre
 “Getting Past No is the most elegant handbook on the challenge of difficult negotiation and difficult people.”—Leonard A. Lauder, president, Estée Lauder Companies

“Bill Ury has a remarkable ability to get to the heart of a dispute and find simple but innovative ways to resolve it.”—President Jimmy Carter

WINNER OF THE BOOK PRIZE OF THE CENTER FOR PUBLIC RESOURCES

We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker?

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners. You’ll learn how to:

• Stay in control under pressure
• Defuse anger and hostility
• Find out what the other side really wants
• Counter dirty tricks
• Use power to bring the other side back to the table
• Reach agreements that satisfies both sides’ needs

Getting Past No is the state-of-the-art book on negotiation for the twenty-first century that will help you deal with tough times, tough people, and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!©1991 William Ury; (P)1991 Bantam Audio Publishing, Bantam Doubleday Dell Audio Publishing, A Division of Random House, Inc. Erfolg im Beruf Kommunikation & soziale Kompetenz Management & Leadership Persönliche Entwicklung Persönlicher Erfolg

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Avis de la critique

Praise for William Ury and Getting Past No

“William Ury is an acknowledged authority on negotiating in difficult situations, and this book leaves no doubt as to the reason.”—John Kenneth Galbraith

“As the world changes, negotiation is becoming the primary form of decision-making, and this is the best book on the subject. It’s worth its weight in gold.”—John Naisbitt and Patricia Aburdene, co-authors of Megatrends 2000
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it was a well organized, thoughtful, and useful book. I am very glad I read it.

exceptional insights!

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