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In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. 

With her signature humor and compassion, A. M. Homes exposes the heart of an uneasy America in her new collection - exploring our attachments to each other through characters who aren't quite who they hoped to become, though there is no one else they can be. In 'A Prize for Every Player', a man is nominated to run for president by the customers of a big box store while he and his family do their weekly shopping.

He was a boy with a guitar. She was a girl with a piano. Raised by loving grandparents in Depression-era rural Texas, their humble beginnings playing local shows to put food on the table started Willie and Bobbie Nelson on a remarkable path to global stardom. In a story filled with details of a childhood in rural Texas - with church socials, general stores, and town dances - Willie and Bobbie weave together an inspiring story of a long-ago time. With triumphs and tragedies, hard work, and determination, here is a deeply personal, gorgeously written, and profoundly moving tale of hope.

When Clemmie goes next door to check on her difficult and unlikeable neighbor Dom, he isn't there. But something else is. Something stunning, beautiful and inexplicable. Clemmie photographs the wondrous object on her cell phone and makes the irrevocable error of forwarding it. As the picture swirls over the internet, Clemmie tries desperately to keep a grip on her own personal network of secrets. Can 50 years of careful hiding under names not her own be ruined by one careless picture?

A beloved culinary historian's short takes on six famous women through the lens of food and cooking - what they ate and how their attitudes toward food offer surprising new insights into their lives. It's a lively and unpredictable array of women; what they have in common with one another (and us) is a powerful relationship with food.

In the earliest days of our nation, a handful of unsung heroes - including women, slaves, and an Iroquois chief - made crucial contributions to our republic. They pioneered the ideas that led to the Bill of Rights, the separation of powers, and the abolition of slavery. Yet their faces haven't been printed on our currency or carved into any cliffs. Instead they were marginalized, silenced, or forgotten - sometimes by an accident of history, sometimes by design.

We live in a world of near-universal acceptance that once our lives on the Earth come to an end, we continue to a greater world. Whether that destination is called heaven, nirvana, or simply the other side, tradition teaches us that there is, in most cases, a fairy-tale ending to life, a place where joy and harmony reign supreme. Yet, as this book attests, there is still more to heaven and Earth than is dreamt of in our philosophies.

Naomi has started to think that she isn't meant to find love, but she might receive more than she ever hoped for this Christmas. Twenty-four-year-old Naomi King, who has been burned twice by love, has all but given up on marriage and children. As Christmas approaches - a time of family, faith, and hope for many others - Naomi is more certain than ever her life will be spent as an old maid, helping with the family's quilting business and taking care of her eight siblings.

Now, thanks to John Moe and WikiLoox, the lost messages have been retrieved and placed in this dossier. For the first time, we'll get a look inside HRC's well-coiffed head, reading intimate conversations with family (Bill, Chelsea), friends (Ruth Bader Ginsburg, Oprah, Beyonce), and frenemies (Obama, Palin, Putin) alike. We'll also learn essential details about her private life, from her pop-culture obsessions to her thoughts on yoga, baking cookies, Scandal, and much more.

Blessed with three wonderful children and a life full of material comforts, Rick and Ellen have always had a happy, if increasingly busy, marriage. But when Rick announces that he's been offered a promotion that will require the family to pick up and move across the country for a fourth time, Ellen is dismayed. What will he do when she tells him that she doesn't want to start all over again?

In the tradition of her widely popular Kauffman Amish Bakery series, author Amy Clipston tells the tale of Anna Mae McDonough who was shunned by her family four years ago when she left her Amish community in Lancaster County, PA, to marry an 'Englisher' (non Amish) man and move with him to Baltimore.

When 27-year-old Joan Bergstrom sends a fan letter - as well as a gift of saffron - to 59-year-old Imogen Fortier, a life-changing friendship begins. Joan lives in Los Angeles and is just starting out as a writer for the newspaper food pages. Imogen lives on Camano Island outside Seattle, writing a monthly column for a Pacific Northwest magazine, and while she can hunt elk and dig for clams, she's never tasted fresh garlic - exotic fare in the Northwest US of the 1960s.

Twenty-nine-year-old Sophie Diehl is happy toiling away as a criminal law associate at an old line New England firm where she very much appreciates that most of her clients are behind bars. Everyone at Traynor, Hand knows she abhors face-to-face contact, but one weekend, with all the big partners away, Sophie must handle the intake interview for the daughter of the firm's most important client....

Naomi's Gift re-introduces twenty-four-year-old Naomi King, who has been burned twice by love and has all but given up on marriage and children. As Christmas approaches - a time of family, faith, and hope for many others - Naomi is more certain than ever her life will be spent as an old maid, helping with the family's quilting business and taking care of her eight siblings. Then she meets Caleb, a young widower with a 7-year-old daughter, and her world is once again turned upside-down. Naomi's story of romantic trial and error and youthful insecurities has universal appeal.

A decade from now, in the historic town of Vigil Harbor, there's been a rash of divorces among the yacht-club set; a marine biologist despairs at the state of the world; a spurned wife is bent on revenge; and the renowned architect Austin Kepner pursues a passion for building homes designed to withstand the escalating fury of relentless storms. Austin's stepson, Brecht, has dropped out of college in New York and returned home after narrowly escaping one of the terrorist acts that, like hurricanes, have become increasingly common.

Shirley Jackson is one of the most important American writers of the last hundred years. Since her death in 1965, her place in the landscape of twentieth-century fiction has grown only more exalted. As we approach the centenary of her birth comes this astonishing compilation of fifty-six pieces—more than forty of which have never been published before. Two of Jackson’s children co-edited this volume, culling through the vast archives of their mother’s papers at the Library of Congress, selecting only the very best for inclusion.

Twelve-year-old orphan Eva Root travels the country pretending to channel spirits at séances. Her audiences swear their loved ones have spoken to them from beyond the grave. This, of course, is impossible. But one day, Eva experiences another impossibility: she hears a voice in her head telling her to come to the World’s Fair in Chicago. There, she meets a mysterious magician who needs her help to bring magic to life.