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Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short. Packed with real world examples from leading global companies, Customer Innovation provides the framework needed to shift from a product-oriented to a solutions-oriented focus and from a transaction-based to a co-creation-based customer relationship. 

After Sara’s father, famous sculptor Thomas “TR” Harlow, is badly injured in a fire, she’s suddenly forced to care for a man who is more of a stranger than a parent. Once known as his muse, Sara long ago lost her father to his desire to live the celebrity life. Now TR’s abrasive and unpredictable presence in her home is reopening old wounds - and causing the rift in her already-strained marriage to deepen. As her young son begins bonding with the grandfather he never knew, Sara must decide if she can find it within herself to forgive the man who broke her heart all those years ago.

Long ago, during the Great Purge, the witches that had grown too many in number and too powerful were destroyed. The high fae council saw that the balance of good and evil had been tipped too far in one direction, and it had to be rectified. So they killed all of the witches and their creator...or so they thought. But they were wrong. Volcan, the high fae, had bided his time, hiding in the Dark Forest.  

When the war broke out, Union soldiers assumed Confederate women would be innocent noncombatants. Experience soon challenged this simplistic belief. Stephanie McCurry reveals the vital and sometimes confounding roles women played on and off the battlefield. In this groundbreaking reconsideration of the Civil War, the award-winning author of Confederate Reckoning invites us to see America's bloodiest conflict not just as pitting brother against brother but as a woman's war.

When Jules Worthington-Smith's wallet is found next to a dead man, she becomes the prime suspect in his murder. After struggling for years to build the perfect family and career, she's dangerously close to losing everything. Sure of her innocence, Jules is desperate to clear her name. But there's one big problem: she was blackout drunk when the murder took place and can't remember what happened. Unsatisfied with the police's handling of the case, Jules embarks on her own gin-fueled murder investigation. 

Former FBI agent Brooke Burrell's cushy assignment turns into a countdown to mega-death and destruction, keeping her and her hand-picked group of experts guessing what, where, and when the attack will be - right up until zero hour.

The crime fiction canopy's a broad one, with room to give shelter to writing of all sorts, as editor Lawrence Block shows with At Home in the Dark.

From Ian Rankin to Joe Lansdale, Seanan McGuire to David Morrell, each author reveals the dark truths and buried secrets that make institutions of higher learning such a hotbed of controversy. You'll encounter plagiarism, sexual misconduct, and brutal competition - not to mention secret societies, cover-ups of murder, and one near-future course of study that makes The Handmaid's Tale look like Mother Goose. So: collect your supplies, plan your schedule, and prepare to pull an all-nighter, because The Darkling Halls of Ivy is required listening.

In the years after A Nation at Risk, conservatives' ideas to reform America's lagging education system gained much traction. Key items like school choice and rigorous academic standards drew bipartisan support and were put into practice across the country. Today, these gains are in retreat, ceding ground to progressive nostrums that do little to boost the skills and knowledge of young people. Far from being discouraged, however, conservatives should seize the moment to refresh their vision of quality K-12 education for today's America. 

Sara Azari breaks down the investigations, evidence, criminal charges, and defenses involving an ever-expanding rogues' gallery of Trump associates and campaign members, as well as the president's own criminal conduct. Her docket also includes a comprehensive summary and expert analysis of the Mueller Report. Azari addresses the consequences of President Trump's conduct and considers whether the president of the United States is ever above the law.  

The remote town of Oriska, New York, hasn't been home for Sydney Lucerno for 13 years. She's escaped the creeping addictions and long-simmering anger that are as much a part of the landscape as the bitter cold. But when she gets the call that her mother is dying, every secret and fear she left behind is waiting to welcome her back. 

 Celebritocracy exposes nonfictional accounts of the many instances when celebrity activism ended up causing more harm than good.  

Linking the politics of guns with the politics of policing, Policing the Second Amendment unravels the complex relationship between public law enforcement, legitimate violence, and race. Jennifer Carlson shows how racial dynamics shape police thinking about gun laws and how racial ideologies of violence profoundly influence arguments about gun use, whether by the police or civilians. 

Interim sheriff Elizabeth "Bet" Rivers has always had one repeat nightmare: a shadowy figure throwing a suspicious object into her hometown lake in Collier, Washington. For the longest time, she chalked it up to an overactive imagination as a kid. Then the report arrives. In the woods of the Cascade mountain range, right in her jurisdiction, a body floats to the surface of Lake Collier. When the body is extricated and revealed, no one can identify Jane Doe. But someone must know the woman, so why aren't they coming forward?

Negative campaigning is a central component of politics in the United States. Yet, until now, demonstrating the impact of combative advertising on voters has been elusive. How can we reconcile the findings of a plethora of studies with the methods of politicians? This book cuts through to the central issue: how negative advertising influences voters' attitudes and actions. Focusing on US senatorial campaigns, Kim Fridkin and Patrick Kenney draw from surveys, experiments, facial expression analysis, content analyses, and focus groups.

In We're Still Here, Jennifer M. Silva tells a deep, multi-generational story of pain, place, and politics that will endure long after the Trump administration. Drawing on over 100 interviews with black, white, and Latino working-class residents of a declining coal town in Pennsylvania, Silva reveals how the decline of the American Dream is lived and felt. The routines and rhythms of traditional working-class life such as manual labor, unions, marriage, church, and social clubs have diminished.

With the Supreme Court likely to reverse Roe v. Wade, the landmark abortion decision, American debate appears fixated on clashing rights. The first comprehensive legal history of a vital period, Abortion and the Law in America illuminates an entirely different and unexpected shift in the terms of debate. Drawing on unexplored records and interviews with key participants, Ziegler complicates the view that the Supreme Court is responsible for the escalation of the conflict.

Through the intimate stories of those seeking work, The Tolls of Uncertainty offers a startling look at the nation's unemployment system - who it helps, who it hurts, and what, if anything, we can do to make it fair. Drawing on interviews with 100 men and women who have lost jobs across Pennsylvania, Sarah Damaske examines the ways unemployment shapes families, finances, health, and the job hunt. Shaped by a person's gender and class, unemployment generates new inequalities that cast uncertainties on the search for work and on life chances beyond the world of work.

She is known by the stage name Gaza de Lure, an icon of the silver screen - the epitome of success for every aspiring actress who dreams of becoming a star in Hollywood. No longer is she Shannon Burke, the innocent Midwestern girl who moved to California seeking fame and fortune, for in her heart she holds a dark secret...one so dreadful, so shameful, that she can never hope to escape its grasp.  

Analyn Sanchez can handle the long hours and arrogant clients that come with her job as a crisis management associate at Denver’s largest publicity firm. But when she’s asked to cover up a client’s misdeeds with serious moral and legal ramifications, she can no longer sacrifice her conscience for her career...and the cost is no less than her job. Ever since a devastating climbing accident in South America eight months ago, and a bad decision that dried up his sponsorships, professional rock climber Bryan Shaw has found himself at similar loose ends.