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Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over 50 countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Teen boys find love when their parents' NASA mission uproots their lives in this sweet debut perfect for Adam Silvera fans. As a successful social media journalist with half a million followers, seventeen-year-old Cal is used to sharing his life online. But when his pilot father is selected for...

Operation Cordelia is an espionage-comedy told through “found audio” (news reports, tapped phone calls, bugged offices, and people secretly wearing wires) about one neurotic CIA agent’s attempt to stop a mass terror attack in 1970s Berlin.

Exactly How to Sell walks you through a tried-and-true process that draws on time-tested methods that are designed to attract and keep more customers. No matter what you are selling (yourself, your product, or your services), this simple listen is certain to provide you actionable strategies to deliver you more of the sales results you are seeking.   

Wickedly funny and bitingly satirical, Dead Ringers has been lampooning politicans, celebrities and media pundits for over 20 years. In these seven series, first broadcast between 2000 and 2002, the team give us their peerless impressions of the personalities we love to laugh at: from Tony Blair and George W. Bush to Brian Sewell, Posh n' Becks and Kirsty Wark.

The definitive chronicle of underground music in the 1980s tells the stories of Black Flag, Sonic Youth, The Replacements, and other seminal bands whose DIY revolution changed American music forever. Our Band Could Be Your Life is the never-before-told story of the musical revolution that...

In Exactly What to Say: For Real Estate Agents, Phil M. Jones, Chris Smith, and Jimmy Mackin provide 30 Magic Words to help with the most common, critical, and difficult conversations real estate agents have today. If you are open-minded to a better way of selling, this book is for you. Imagine what it is going to feel like knowing exactly what to say when it matters the most.

How to Persuade and Get Paid is a sales training program that combines information and entertainment to teach you exactly what it takes to create success in today’s challenging marketplace.

Enter a surreal universe where David Dickinson goes looking for weapons of mass destruction in 'Weapons Hunt', the Queen sells off the royal jewels on the QVC shopping channel and Delia Smith turns homicidal and starts cooking up the competition. Elsewhere, Anne Robinson votes off The Weakest Disciple, and Simon Schama and David Starkey battle it out - literally - in order to become television's leading historian.

The darkly comic ups and downs of a Manchester taxi company Dave is one of Irwell Cars' best drivers, although his life doesn't always reflect that. A run-down office with an uncertain future, Irwell Cars isn't offering Dave much - except the chance to pine after Lind, the long-suffering radio...

Finding ways to express yourself effectively in tense situations, from negotiations with a potential client to thorny discussions with a colleague, is the key to career success. In this workshop, communications expert Phil Jones shares how three key traits - curiosity, empathy, and courage - have the power to transform any encounter into a meaningful conversation and getting what you want. You'll explore excerpts from three surprising titles that forever changed how Phil approaches complex conversations....

In The Work Before the Work, leading sales professionals Paul M. Caffrey and Phil M. Jones reveal the six hidden habits that set sales superstars apart, and how to unlock them in yourself. But be advised: You will find approximately zero “hacks”, and not a single “trick” in these minutes. And at no point will you discover a “hidden secret”. Instead, you’ll discover the meticulous thinking, questioning, and preparation that the best of the best practice unconsciously, and learn how to ritualize your sales preparation so you, too, can join their ranks.

Exactly Where to Start is a playbook for everyone with a great idea, everyone with a goal in mind, and everyone with a specific destination but no journey. This book coaches you through the journey with precise, actionable steps that help you take that all-important first leap and keep the momentum going. Discard the distractions, break through the overwhelm, and get going for real with this real-world blueprint for turning your vision into reality.

Small and independent businesses like yours aren't supposed to win—but they do. Goliaths have the bigger budgets, louder brands, greater buying power, and the kind of market presence that can make competing feel impossible. In Hello David, internationally recognized marketing strategist Oli Luke shows you why David still beats Goliath—and exactly how to build a business capable of doing the same. Let’s be honest about what you’re up against. The biggest players in your industry are not going anywhere.

Your brand is on trial—here’s how to win your case. You know your company is amazing. You say your company is amazing. But why should your customers believe you? In a crowded consumer courtroom full of shady advertisers all claiming to be the best, the fastest, the most caring, your brand is literally on trial—and that means you better deliver the proof.

Seven more series of the popular BBC Radio 4 impressions show - plus a selection of unbroadcast material. Since the turn of the millennium, Dead Ringers has been giving us its skewed, hilarious take on the famous and the infamous. The show has won a British Comedy Award, a Sony Gold Award, and a Press Guild Award for Radio Programme of the Year - and won a legion of fans with its merciless parodies, mocking every programme, institution and politician you hold dear.

Sales is often called the battlefield of business, and for good reason: No matter how great our products and services are, if we can't sell them, we'll lose the battle for customers. Shawn Rhodes has paved the way in the world of sales by showing businesses from Fortune 100 companies to solopreneurs how to systemize their sales processes, scale their teams, and ensure they never lose a sale for the same reason again.