Ergebnis von "Lincoln Murphy" in Alle Kategorien

The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.

De onde virá a receita do seu negócio no futuro? Sua empresa ainda é daquelas que têm que "matar um leão por dia" para fechar o mês? Já ouviu falar em receita recorrente? Customer success tem a ver com a geração de receita através da criação de drivers de retenção ativa de clientes, de redução do churn, e estratégias de upselling para maximizar o valor do cliente ao longo do seu ciclo de vida, o LTV (Lifetime Value). Customer Success vai muito além da satisfação dos clientes.

Johan Nilsson, CEO & Founder of Startdeliver and Founder of Jecta AI, and Lincoln Murphy, Thought Leader & Growth Architect at Sixteen Ventures and VP of Customer Success at Listkit, are on a mission to redefine what Customer Success looks like at its best.Every week, live and on video, they bring the conversations that matter most — cutting through the noise to explore the ideas, strategies, and mindset shifts that separate good Customer Success from truly transformational ones.This is Impact Show.