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If you haven’t integrated customer expectations into your risk management program, you’re exposed, even if you’ve done nothing wrong. Quality risk management is an innovative approach to managing risk that combines elements of traditional risk management with quality management to reveal the full range of potential losses facing organizations today. No Complaints, No Lawsuits distills this approach into 11 guiding principles that can ensure that your risk management program is ready to meet today’s demands.

The Alkomian Empire lies in ruin. An army of traitors marches on the capital, forcing the emperor from his throne. In his absence, chaos reigns. Villages burn as the blood of innocents runs in the streets. Entire provinces are reduced to rubble, demolished by terrible rune-power. Darkness and despair covers the land as hope for deliverance is consumed in the flames of destruction. On the border of the empire, two young heroes stand bloodied but unbroken.

Four hundred years ago the Alkomian Empire clawed its way from the long dark, uniting the splintered factions of mankind under one banner. Harnessing the mysterious power of runes, the empire of man spread across the land, exploring and inhabiting the ancient fortresses that they plundered for runestones. For centuries humanity has stood unopposed, masters of their own destiny. Until now. In the east a darkness stirs. An evil beyond myth and memory sends its agents to plant the seeds of mankind's destruction.

Months have passed since Tyrus ended a decade of war between Turine and Genesha by destroying the Geneshan's sorcerous artifact. He had hoped that taking his family south would grant him the peace he desired, but even in the Southern Kingdoms, war welcomes him instead. Ava strikes a deal with the Southern Kingdom leaders to protect her brother, taking his place in their fight to protect their lands from invading forces. Having spent her adult life entrenched in battle, Ava doesn't hold any illusions as to what awaits her.

Tyrus never thought he'd see war again, but to save his family he must once again accept its sickening embrace. By night, painful memories of past battles haunt his dreams. By day, the nightmare continues as he commands an army against impossible odds to destroy the Geneshan artifact responsible for the near destruction of Turine. Worrying about friends and family both near and far, he wonders if he'll ever truly know peace.

A father. A mentor. A leader. Still, a soldier. Tyrus expected his world to change once the Geneshan War ended. He expected it to change more once he finally reunited with his family. He did not foresee that the biggest upheaval to his world would be caused by Turine sorcerers tampering with an ancient Geneshan artifact in the capital city of Hol. The land stands devastated and covered in a haze. Sorcerers are unable to use their power. The king and capital are likely destroyed.

The Turine army is on the brink of victory against the Geneshans. Sergeant Tyrus and his unit are tasked to steal an artifact from the enemy that some believe has the power to destroy the world. Taking such power from the Geneshans would end the decade long war. Upon their success, Tyrus' unit is among the first wave of soldiers discharged from the army. War has robbed him of time with his wife and children, but now the life he has dreamed of every day for the last 10 years is just a long journey away.

In Terence Rattigan’s classic drama, an aging schoolmaster at an English secondary school faces the harsh judgments of his students, his fellow teachers, and his vicious and spiteful wife. But can a lone act of kindness from a sympathetic student change his heart? This recording also includes an interview with Michael Darlow, the author of Terence Rattigan: The Man and His Work.

Ridmark Arban is the Shield Knight, the defender of the realm of Andomhaim from dark magic. But when dark magic stirs in the mountains of Taliand, the power of the Shield Knight might not even be enough to save Andomhaim....

Contains books three and four of the Dragontiarna series: Gates, book three, and Wraiths, book four. The gates between worlds have been thrown open, and armies of invaders have come forth to threaten the realm of Andomhaim. Ridmark Arban is the Shield Knight of Andomhaim, and he and all his allies stand in the invaders' path.

The Downs, the poor district of the city of Avarest, is home to cutthroats and thieves, pickpockets and prostitutes, all of whom pay tribute to one of two powerful crime bosses. It is also home to Aaron Envelar, a disillusioned sellsword known as the Silent Blade, who cares nothing for the criminal overlords or their schemes, who only wants to survive and make a little coin. But when a group of thugs steal his mother’s necklace, the only link he has to his murdered parents, Aaron decides that sometimes gold isn’t enough - sometimes, blood is the only payment worth taking.

To defeat the evil of the Seven Swords, Ridmark must learn the secrets of their making. But the creator of the Swords is imprisoned within the dungeons of Urd Maelwyn, once the stronghold of the dark elven tyrant called the Sovereign. And those who enter the dungeons of Urd Maelwyn never return. To find a way to destroy the Swords, Ridmark enters the Durance of Urd Maelwyn, a twisted dungeon built by a dark elven tyrant. There, he must find the mad smith who forged the Swords. But the ruler of the Durance does not let prisoners escape her iron grasp....

Aaron and his companions prevented the assassination of a queen, but in doing so, they angered an ancient evil. Angered it, wounded it, but did not kill it, for such evil never truly dies. An army greater than any the world has ever known marches bringing steel and death with it, and somewhere, a 1,000-year-old evil lurks in the darkness, plotting and bending its will toward revenge.

Aaron Envelar thought a sellsword's life was as dangerous as any life could be. He was wrong. Trapped in a conquered city with a reward on their heads, Aaron and his companions must find a way to elude the soldiers pursuing them while he struggles to understand his bond with Co, a magical creature of myth and the Virtue of Compassion. There is power within the bond, power that could help him protect his friends, if he's lucky enough to master it before the darkness within the bond consumes him.

The emperor is dead. The White City of Amalt has fallen. Those who defy Savaroth's tyranny are enslaved, thrown into chains and forced to carry out his sinister designs. As Savaroth's corruption claims the Alkomian empire, an ancient and terrible evil rises from the bowels of the earth. Rumors of a creeping, entangling horror sweep through the war-torn countryside. But from deep within a living forest, Aventine leads a fragile rebellion against Savaroth's forces. Yet even as they seek to strike out against the tyrant, they are hunted by an eldritch monster that hounds their every step.

Dragon-slayers don't expect to survive to retirement age, but Bershad has unexpectedly thrived. Yet this very notoriety may be his downfall. Sorcery of a Queen is book two in the adventurous Dragons of Terra trilogy by Brian Naslund. Change is coming – but will they survive the storm? The...

The misfit crew of HMSS Daring are on a covert mission to dismantle a sprawling pirate network threatening the empire in this enthralling second Blackwood & Virtue novel - a thrilling, action-packed blend of the military sea adventures of Patrick O’Brian’s Master and Commander series with Jim Butcher’s sci-fi Cinder Spires novels.

The star sailing ship HMSS Daring is running at full sheet with a letter of marque allowing them to capture enemy vessels involved in illegal trading. Sailing under a false flag to protect the ship and its mission, Daring’s crew must gather intelligence that will lead them to the pirates’ base. But their mission is threatened from within their own ranks when Daring’s enigmatic captain makes a series of questionable choices, and rumblings of discontent start bubbling up from below decks, putting the crew on edge and destroying morale.

Cal Lovett has spent half his life telling other people’s stories on his true-crime podcast. But the police are close to solving the mystery of his sister’s disappearance—now he might finally get to tell Margot’s story. Cal seeks respite on a holiday in the Scottish Highlands, but is dragged into a new cold case: an unsolved murder that shattered a family fourteen years ago.

Arran went missing in Edinburgh twenty years ago. The last time his parents saw him he was withdrawn and on edge where he’d once been happy and carefree. Still searching for their son, they turn to their last hope, true crime podcaster Cal Lovett. Cal begins looking for answers but is distracted by his sister’s murder trial. He’s so close to getting the justice Margot deserves. Can he finally leave the past—and Margot—behind? As Cal unearths disturbing evidence about Arran’s fate, he suspects the young man’s close-knit group of university friends are keeping secrets to protect each other.