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Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.

Are you tired of reading another news story about Christians supposedly acting at their worst? Today there are too many examples of those claiming to follow Christ being caustic, divisive, and irrational, contributing to dismissals of the Christian faith as hypocritical, self-interested, and...

A map, written in code and hidden in the gospel of Matthew, reveals a truth so explosive it could rock the foundations of Christianityùor lead to its rebirth.A cleric appears out of the rain-spattered darkness, bearing a mysterious message: A long-lost map with the power to transform men is on...

All leaders have scores of things they could do. But a disciplined leader is one who identifies and focuses on the vital few: the 20 percent of activities that will drive 80 percent of the results. And the results that are most important are those tied to the organization's most precious asset: its people.

This essential playbook shows how companies can scale success by coupling digital strategies with an investment in the health of their organizations and the people within. To scale and grow, a company must get the organizational elements right. That begins with having the right strategy, the right leadership to drive it, and the right talent, culture, and organizational design to realize a company’s potential. This is especially true in the AI era, where a company’s most valuable assets are its people.

Walking involves practically every muscle in the body. And no one is born with the ability to walk. It requires training, strength, balance, coordination, determination and time. Walking with God is no different. Nobody instantly becomes an overcoming Christian. We must take those first timid...

This guide shows listeners how to transform a traditional organization into an evolutionary one with a framework and mindset that offer a new way of leading and approaching change.

Did you know that the global church is only a few years away from fulfilling Jesus’ command to “make disciples of every nation”? And that Jesus explicitly tied his return to the completion of that task? In And Then the End Will Come, Douglas Cobb, founder of the Finishing Fund, provides a front-line account of the effort to finish Jesus’ great commission in our lifetime. He also explores nine other Biblical clues that Jesus is coming soon.

Fun is the secret sauce every business needs to better engage and motivate its employees today. Work Made Fun Gets Done! gives listeners simple, practical ideas for instantly bringing fun into their work and workplace. Based on examples from scores of companies like Zoom, Pinterest, Bank of America, Zappos, Honda, Microsoft, and many more, this book provides clear examples of exactly what managers and employees alike can do to lighten the tone in the work environment and allow employees to have more fun at work. 

All Americans deserve and should have access to high quality, affordable healthcare services delivered by professionals who have sufficient time and resources to care for them. This book offers proven and practical approaches for redesigning healthcare organizations to be less fragmented - and more patient-centered —-by tapping in to the experiences of staff on the front lines of patient care.

Generation to Generation unlocks these holy observances and traditions and reveals the key values each one reinforces. These are the values that Yael Eckstein and her husband are now passing on to their four children. And that will allow you to pass on a strong and living faith to your children and grandchildren.

Two distinguished scholars offer eight steps to help organizations discover and embrace an authentic higher purpose - something that will dramatically improve every aspect of any enterprise, including the bottom line. This iconoclastic audiobook will help any organization discover its authentic purpose and weave it into the fabric of everything it does, leading to unprecedented levels of personal satisfaction, service and product innovation, and economic growth.

The Law of Small Things also exposes how our culture encourages breaches of integrity through an array of “permitted promise-breaking”, a language of clichés that equates self-interest with duty, and the “illusion of inconsequence” that excuses small breaches with the breezy confidence that we can fulfill integrity when it counts.  Brody challenges the prevailing notion that integrity is a possession you hold permanently. No one “has integrity”, and no one is perfect in practicing it. What we have is the opportunity to uphold promises and fulfill duties.

Just as Thomas Piketty offered a sweeping critique and progressive reassessment of capitalism, former World Bank Group chief financial officer Bertrand Badré looks at the destructive role finance played in the global economic crisis of 2007–2008 and offers a bold prescription for making it a force for good. Badré says that finance is inherently neither good nor bad. It's just a tool—the most powerful tool on earth. Used correctly, it can be at the heart of the way we address many of the world's biggest problems, ranging from climate change to the eradication of poverty to building much-needed infrastructure. He describes innovations in financial tools and approaches that are already happening around the world and looks at the role regulation can play in channeling the power of finance in a positive direction. He details options for strengthening international cooperation for financial stability and prosperity and overcoming the blinkered nationalism currently on the rise. And he tells what is working and what needs to change in financing the sustainable development of the world.

Everything that parents need to survive and thrive in the 21st Century. Marriage, children and family have been lifelong priorities for Charles Swindoll. Based on his extensive study of both the Old and New Testaments, Chuck has drawn together those timeless insights for building close and...

Discover how to move your marriage from just surviving to actually thriving. The world has changed, and it's going to keep changing. That's no big revelation, but we cling to the fleeting hope that we can return to the gentler, more stable days gone by . . . especially where our marriages are...

What if people could feel confident communicating what they are really thinking without fearing a negative response from their colleagues or boss? Consulting with a diversity of organizations for the past decade, the authors have seen time and again that leaders are failing to draw out ideas and perspectives from their introverts and, at the same time, shutting up their extroverts. Inhibitors in organizations make candid communication unsafe, rendering many things left unsaid.

When did Christians stop being kind? "Rediscover what it means to “do justice, and to love kindness, and to walk humbly with your God.” Micah 6:8, ESV Kindness is not what we have been taught it is. It isn’t a soft virtue, expressed only by sweet grandmothers or nice Boy Scouts. Kindness...

Beholden to accepted assumptions about people and organizations, too many enterprises waste human potential. Robert Quinn shows how to defy convention and create organizations where people feel fully engaged and continually rewarded, where - both individually and collectively - they flourish and exceed expectations.

The best leaders make everyone around them better - and this kind of pervasive positive impact is something we all aspire to. But often, despite our best intentions, we're tripped up by subtle psychological states of which we are not even aware. It does not have to be that way.