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The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.

Autistic scientist Yasira Shien has developed a radical new energy drive that could change the future of humanity. But when she activates it, reality warps, destroying the space station and everyone aboard. The AI gods who rule the galaxy declare her work heretical, and Yasira is abducted by their agents. Instead of simply executing her, they offer mercy - if she'll help them hunt down a bigger target: her own mysterious, vanished mentor. With her homeworld's fate in the balance, Yasira must choose who to trust: the gods and their ruthless post-human angels, or a rebel scientist....

‘DCI Matilda Darke is the perfect heroine’ Elly Griffiths The second book in Michael Wood’s darkly compelling new crime series featuring DCI Matilda Darke. Perfect for fans of Stuart MacBride, Mark Billingham and Val McDermid. When elderly George Rainsford goes to investigate a suspicious...

A provocative new novel from bestselling author T.C. Boyle exploring the first scientific and recreational forays into LSD and its mind-altering possibilities. In this stirring and insightful novel, T.C. Boyle takes us back to the 1960s and to the early days of a drug whose effects have...

Libby Davies looks back on her remarkable life and career with candid humor and heart-rending honesty. She addresses the challenges of her work on homelessness, sex workers’ rights, and ending drug prohibition.

Twenty years ago, the crash gates slammed shut on Bishop Ndiaye’s life when he was sentenced to death for a crime he didn’t commit. His life became a waiting game while he sat on death row in one of the country’s worst prisons waiting for his warrant to be signed and his inevitable walk to the death chamber. But it never happened. Anson Miller’s arrival into Bishop’s life changed everything, and with nothing more than a hope and a prayer and a kickass lawyer, Bishop fought for his freedom and won. But how do you reintegrate into a world you no longer know?

This passionate, erudite, and groundbreaking book will appeal to readers of Steven Pinker and Thomas Frank. It is a fascinating read for anyone interested in how the mind works, how society works, and how they work together.

The record-holding two-time National Basketball Association champion reflects on his work ethic, his on-the-court friendships and rivalries, the great teams he's played for, and what it takes to have a long and successful career in this thoughtful, in-depth memoir. Playing in the NBA for...