Why Customer Service Is Dying
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Why Customer Service Is Dying
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Have you noticed that getting good customer service feels harder than ever? From endless automated phone systems and AI chatbots to outsourced call centers and longer wait times, it seems like the customer experience has taken a backseat.In this episode, Cody Springer breaks down why he believes customer service is in decline. Drawing from his own experiences as both a customer and a former McDonald's manager, Cody shares stories about dealing with angry customers, being threatened on the job, and even having nugget sauce thrown at him through a drive-thru window. He also discusses the rise of AI in customer support, corporate cost-cutting, outsourcing, and why respect seems to be disappearing on both sides of the counter.Is customer service really dying—or has the way we treat one another simply changed?Join the conversation and let us know your thoughts.