When her young son's well visit escalated to a sick visit and then an inpatient stay, Erica's clinical team scrambled to coordinate his care. As she attempted to communicate the nuances of how to care for him, the team questioned her input and acted without a sense of urgency.

In sharing this encounter, Erica offers suggestions for care coordination that can help address common disconnects in meeting the needs of chronic, complex patients and their caregivers.

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.

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In the spring of 2018, Erica Olenski Johansen was expecting her second child and thriving in her healthcare marketing career. A year later, she found herself out of work and her young son dying of a brain tumor. The lessons that she has learned since that time offer inspiration to patients and caregivers everywhere, especially those who, like her, didn’t realize what using healthcare was like until walking the path herself.

This show is produced by Shift Forward Health, the channel for change makers. Subscribe to Shift Forward Health on your favorite podcast app, and you’ll be subscribed to our entire library of shows. See our full lineup at ShiftForwardHealth.com. One subscription, all the podcasts you need, all for free.

See omnystudio.com/listener for privacy information.