In Buy Here Pay Here (BHPH), dealers often find themselves in the difficult position of trying to provide creative and flexible financing to consumers who require an unconventional solution. So, how can dealers navigate the gray areas and remain fully compliant? It's possible! In this episode, Attorney Steve Levine with Ignite Consulting Partners answers questions from host Jim Rhoads and Guest Host Brent Carmichael of NCM Associates.

Find this and other "Tote the Note" podcasts on video at this link to the YouTube playlist.

Brent Carmichael returns as a featured guest along with dealers Jeff Clark (NC) and Justin Wallman (OH) to discuss technology. Hear Brent's bold prediction about the future of the internet :) :) :) along with Jeff's "1000% agreement" with Justin about the biggest challenge facing even well-established BHPH dealers. Host Jim Rhoads talks about how the Buy Here Pay Here customer's shopping experience has changed and ways the customer hasn't.

Brent Carmichael, Senior Moderator and Consultant with NCM Associates, joins host Jim Rhoads to take on another hard question for BHPH dealers - when to add a service department. Brent and Jim compare notes on the factors to consider in making this difficult decision. Hear Brent discuss the pros and cons of bringing vehicle repair work in-house - both customer repairs and reconditioning of the dealer's inventory.

A 'Tote the Note' podcast episode hosted by Jim Rhoads. Hear from guests Ken Shilson and Brent Carmichael in the 2022 series entitled "Hardest Questions in Buy Here Pay Here." This is episode #2 of a 3-part mini-series on blue sky (or lack thereof) in the Buy Here Pay Here space. Episode #2 offers solutions for creating "transferable" value.

Bill Elizondo joins for a "no dog in the fight" discussion about how leasing or Lease Here Pay Here (LHPH) compares for traditional Buy Here Pay Here (BHPH) dealers originating retail installment contracts. Neither Bill nor host, Jim Rhoads, lobbies for one or the other. Instead, the two share their experience regarding the pros and cons associated with each.

A 'Tote the Note" podcast episode hosted by Jim Rhoads. Hear from guests Ken Shilson and Brent Carmichael in the 2022 series entitled "Hardest Questions in Buy Here Pay Here." This is episode #1 on a 3-part mini-series on blue sky (or lack thereof) in the Buy Here Pay Here space. Episode 1 focuses mostly on framing the industry-wide problem.

Hear Tommy, creator of the BHPH Success group on Facebook, talk about his early days of customer service and which parts still apply today. He offers some tips that only someone with his attitude and experience could. In particular, listen for him to explain why he refers to BHPH customers as "survivors." #bhph #buyherepayhere #automotive #finance #subprime #customerservice

Brent Carmichael, Senior Moderator of NCM Associates joins Jim Rhoads again for the "Hardest Questions in Buy Here Pay Here" series. Jim says "In this episode we share some common denominators we've observed among the BHPH operations we've seen fail or struggle. Listen 'til the end to get all the great tips!" Brent can be reached at bcarmichael@ncmassociates.com and Jim is at jrhoads@octane.group or on YouTube at Jim Rhoads - The Octane Group [BHPH] ​