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The Hard Calls

The Hard Calls

By: Rebecca Feder
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Hi, I'm Rebecca Feder from Princeton HR Insight. I spend my weeks helping CEOs and HR leaders make the people decisions that are hard to get right. This is The Hard Calls, where I'm using AI to turn what I'm seeing in the field into a short conversation you can listen to between meetings.© 2026 Rebecca Feder Politics & Government
Episodes
  • Rethinking Work: AI's Role in Redesigning Organizations with SZH Consulting
    5 Oct 2026

    Organizations are rapidly investing in AI, using tools like copilots and automating tasks. However, many overlook the risk of implementing AI without rethinking outdated work assumptions. A recent webinar by SZH Consulting and Humanico highlighted that AI exposes existing challenges such as unclear roles, fragmented processes, and leadership blind spots. These issues offer an opportunity to redesign work. AI reveals gaps between leaders' perceptions and reality, emphasizing constraints like unclear decision rights and skills debt. Effective AI strategy should align with organizational goals, focusing on desired outcomes rather than starting with jobs or technology. Research from MIT and Harvard supports reshaping workflows to unlock AI's value. Leaders should integrate AI strategy with workforce and organization design, involving those closest to the work in redesign efforts. McKinsey's research underscores that leadership and organizational design are key to realizing AI's potential. SZH Consulting assists organizations in preparing for the future by integrating organization design, workforce strategy, leadership, and culture.

    Rebecca (Oettinger) Feder | Website | LinkedIn

    Rebecca (Oettinger) Feder | Website | LinkedIn

    📚 Sources:

    • https://www.szhconsulting.com/post/your-ai-strategy-needs-a-work-strategy
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    6 mins
  • AI Boosts Engagement by 70%: Korn Ferry's Insights on Effective Workplace Integration
    28 Sep 2026

    A recent study shows that artificial intelligence can boost employee engagement by seventy percent with effective implementation. James, an employee using an AI assistant named Memo, experiences increased job satisfaction as Memo handles tasks like scheduling and emailing. The success of AI in the workplace depends on clear implementation plans, supportive management, and frequent use. Gallup data indicates a potential twenty-two percentage point increase in engagement when AI is implemented correctly. However, without adequate support, AI can decrease engagement. Shanda Mints from Korn Ferry warns that managers must also adapt to AI to avoid falling behind. In the U.S., only thirty-one percent of employees are engaged, highlighting the need for effective AI integration. Bryan Ackermann notes that thinning managerial ranks could hinder engagement efforts. Managers must upskill and guide employees through role changes. Mark Royal suggests seeking AI support from other departments and emphasizes clear communication from executives. AI should be seen as an opportunity to enhance engagement, not a cure-all. A well-executed AI strategy can demonstrate a company's commitment to a future where AI is a partner.

    Rebecca (Oettinger) Feder | Website | LinkedIn


    📚 Sources:

    • https://www.kornferry.com/insights/this-week-in-leadership/the-fine-print-of-ai-engagement?utm_source=marketo&utm_medium=em&utm_campaign=26-08-gbl-brand-twil&mkt_tok=MjUxLU9MUi05NTgAAAGjduKYhBUT6fjRMpyriXEaID8AgYGMgGC3YqJY2U_eytpWmrjauGheX86ZXqp2fcma_jnkYP1KH2YOCDakAvuLAElpuIjDv7fAntObnsDZQadaYA
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    4 mins
  • Digital Twins & AI: Reid Hoffman's Virtual Self, E-Hiking, and Tech's Future Impact
    21 Sep 2026

    Business executives are using digital twins, AI versions of themselves, to manage workloads more efficiently. Reid Hoffman, co-founder of LinkedIn, uses Reid AI, which has delivered over seventy-five presentations since 2024. The technology saves him significant time but faces acceptance challenges. E-hiking exoskeletons are becoming more accessible for everyday use, with Nicole Nguyen testing Hypershell’s X Ultra S. Ground drones are aiding in conflict zones like Ukraine. Google introduces Docs Live, allowing document creation through speech. AI detectors help protect gray whales in San Francisco. Reader feedback discusses the future of travel, including seamless systems and virtual reality. The newsletter also covers AI investments and Colossal Biosciences' project on 3D-printed eggshells.

    Rebecca (Oettinger) Feder | Website | LinkedIn

    Rebecca (Oettinger) Feder | Website | LinkedIn

    📚 Sources:

    • https://www.wsj.com/tech/ai/execs-are-deploying-digital-twins-to-do-their-work-9547b375
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    4 mins
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