The ActivateCX Podcast Titelbild

The ActivateCX Podcast

The ActivateCX Podcast

Von: Frank Rogers
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Über diesen Titel

Join Frank Rogers on The ActivateCX™ Podcast, your resource for demystifying, clarifying, and providing guidance around AI, CXM, and the modern Cloud Contact Center.


In this Podcast series, Frank interviews Thought Leaders, Unpacks critical AI & CX technology, and addresses the leading Experience topics of the day.

#cx #customerexperience #ai #ex #cxm #contactcenter #salesstrategy

© 2025 The ActivateCX Podcast
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  • How Brands are using AI to Keep Customers
    May 11 2025

    Learn how AI Conversations Improve CX: https://activateCX.arroyo360.com/ai

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    Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Maja Shaefer (CEO and Founder of Zowie.AI)! Together Frank and Maja dive into the world of Conversational AI and more directly how ChatBots are improving customer experience, boosting your sales and lighting up customer support performance.

    Maja also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?

    Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

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    24 Min.
  • Use these 3 Tech Tools to make Money with AI
    Apr 20 2025

    Learn more the 3 AI Solutions to improve business Profitability and Sustainability:
    https://activateCX.arroyo360.com/ai
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    Want to improve customer experience, learn how AI contact center solutions can help? In this video, we interview Kolin Koehl (CPO at ObserveAI)! Together Frank and Kolin dive into the world of the 3 main AI tools for improving customer experience as a means to boosting your sales and customer support performance.

    Kolin also addresses common concerns about bringing AI into your CX plan. At the end of the day, learn how to keep your customers and become sustainable against competition with this compelling value proposition?

    Contact Arroyo360 to get clarity on approaching AI in a way that makes sense for you. Don't forget to subscribe for more tech updates!

    CHAPTERS
    00:00 Intro
    00:10 A Day in the Life of an AI Product Leader
    05:29 What is the Winning AI for CX Product Set
    07:18 Getting to a Shared AI Understanding
    10:19 How far do you go with AI in CX?
    11:52 Knowing that your AI is working!
    13:04 How to ensure the AI behaves nicely!
    14:34 Agentic AI, the new Kid on the block!
    16:08 Adopting, Adapting, and Getting in the Groove
    17:50 In Security we Trust!!!
    20:01 Is your C-Suite on Board with AI?
    22:18 Thanks Kolin!!

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    22 Min.
  • How to become more Profitable with AI
    Apr 20 2025

    Learn how to take action with AI to improve Profitability and Sustainability:
    https://activateCX.arroyo360.com/ai
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    Learn how "AI Contact Center Solutions" like Conversational Intelligence, Agent Assist, Conversational AI and Others can accelerate that process of improving Customer Experience? In this video, Frank Rogers unpacks 5 AI Methods that will boost your sales and customer support performance.

    Frank addresses how these AI strategies are transformational and achievable in the here and now. At the end of the day, Frank and the Arroyo360 team can help you bring this strategy to life?

    Share this video with your #ceo and #cfo, and then take action by reaching out.

    Don't forget to subscribe for more tech updates!

    Chapters
    00:00 Intro
    00.28 Setting Stage for Innovation
    07:20 Omnichannel Inbound Routing
    13:19 AI Agent Assist
    16:30 Conversational AI
    24:50 AI Conversational Intelligence
    31:00 AI Business Intelligence
    35:38 Experience Outcomes
    39.31 Summary and Open Invitation

    #podcast #contactcenter #ai #customerservice #salesstrategy #voicebot

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    42 Min.
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