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That Super Show

That Super Show

Autor: Neil Benson & Sarah Penn
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That Super Show brings you the latest news, insights and industry interviews to help Australian superannuation professionals improve retirement outcomes for Australians. Hosted by Sarah Penn, CEO of Mayflower Consulting, and Neil Benson, CEO of Superware.Copyright 2026 Neil Benson & Sarah Penn Ekonomia Finanse osobiste Polityka i rządy Zarządzanie i przywództwo
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  • Government Influence or Member Focus? Debating Super Investments and Advice Fee Dilemmas

    Government Influence or Member Focus? Debating Super Investments and Advice Fee Dilemmas
    Oct 20 2026
    #36. [Thanks to Zanna Benson for this episode's intro]. Sarah Penn and Neil Benson tackle the recurring friction between government ambitions for superannuation and the industry's core purpose—debating whether politicians should steer fund investments into national priorities like foreign meat processing, or stick to protecting member interests and retirement security.Through the lens of recent headlines—including the ACCC’s pointed approval of Grow’s acquisition by MUFG—the episode argues that systemic caution and skepticism toward government direction is warranted, especially as regulatory scrutiny around innovation, trustee limits, and advice fee structures intensifies.The discussion exposes the uncomfortable gap between what policymakers want from the super industry and what funds can or should deliver, especially as international models creep in. The hosts call out the risks of layering conflicting objectives onto super and warn that regulatory and capital barriers could freeze out local innovation. They also shine a light on the patchwork nature of trustee limits and advice fee oversight, suggesting that an overly complex or interventionist approach helps no one—least of all members. If you’re navigating the fine line between members’ best interests and stakeholder expectations, or wrestling with regulatory drift and operational risk, this one’s for you.Who should listen:Superannuation trustees and executive teams fielding both government direction and member-first obligationsProduct and operations leaders worried about the feasibility of large tech transitions or regulatory pressureFinancial advisers and compliance officers monitoring emerging rules on advice fee deductionsUpcoming ConferencesPost Retirement Conference 2026, 20 Oct, SydneyFSC Retirement Summit, 22 Oct, SydneyEngage 2026, 27-28 Oct, MelbourneSuper FundTech 2026, 29-30 Oct, MelbourneThat Super ShowThat Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review.Visit That Super Show website and become a newsletter subscriberEmail hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestionFollow That Super Show on LinkedInFollow That Super Show on YouTubeYour CohostsSarah PennSarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia.Connect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting websiteNeil BensonNeil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including superannuation funds, banks, insurers, utilities and public sector organisations. His AI startup, Novagentic, was acquired by ChandlerCX in February 2026.Connect with Neil on LinkedInFollow ChandlerCX on LinkedInVisit ChandlerCX websiteMentioned in this episode:Chandler CX Digital Forms You know that eight-page PDF form that scares off half your members before they finish page two? We turn it into a smart, mobile-first digital form. Prefilled, validated in real time, signed on the spot and straight through processed into your registry. https://www.chandler.com.au/cx-receive/receiveChandlerCX
    Rozwiń Zwiń
    24 min
  • Jazz Festivals, Housing and Super: The Unintended Side Effects of Regulation

    Jazz Festivals, Housing and Super: The Unintended Side Effects of Regulation
    Sep 21 2026

    #35 Neil Benson and Sarah Penn break down the real impact of recent superannuation reforms, the ongoing debate over fund consolidation, and the complex trade-offs facing Australia's retirement system.

    The heart of this episode is a growing tension: while Australia’s super system is lauded for low pension spending and strong retirement outcomes, it faces mounting criticism—especially from politicians—over housing affordability, administrative complexity, and perceived failures in policy. Neil Benson and Sarah Penn challenge claims that compulsory super is a “public policy failure”, pointing to Australia’s pension spend (2.3% of GDP) being dramatically lower than the OECD average (9%). But they dig into uncomfortable truths, like rising admin fees, the fallout from the Compensation Scheme of Last Resort, and unintended side effects of regulatory changes on insurance and member outcomes.

    The hosts explore:

    • Is letting Australians dip into super for housing worsening rather than solving the crisis?
    • Are super funds being pushed into unwinnable roles—like supplementing government failures on mental health and housing supply?
    • Does squeezing the number of funds to just a handful actually benefit members, or is it just easier for regulators?
    • Is increasing regulatory intervention in how super funds operate really moving the needle—or just inflating costs?

    Who should listen?

    • Super fund CEOs and product leaders deciding strategy amid ongoing consolidation
    • Policy and compliance managers responsible for interpreting regulatory change
    • Fund trustees and directors grappling with “best interests” in mergers and rising admin costs

    Mentioned in this episode:

    ChandlerCX Internactive Statements

    It’s annual statement time for superannuation funds and ChandlerCX is busy developing interactive statements that are engaging personalised microsites for members. Think of it like Spotify Wrapped for superannuation. Visit https://www.chandler.com.au/add-ons/interactive-statements.

    ChandlerCX
    Rozwiń Zwiń
    37 min
  • FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address

    FSC Chief Breaks Down Government's Consumer Protections and Industry Reform Address
    Aug 23 2026
    #34. The new era of super legislation: how much is too much—and who pays? Sarah and Neil dig into the government's proposed reforms with Financial Services Council CEO Blake Briggs, uncovering the central tension: how do you craft effective consumer protections after the First Guardian and Shield disasters, without layering on so much complexity and cost that it stifles the industry and confuses members?The discussion pulls no punches on who shoulders the fallout from bad actors—with good advisers, super funds, and even unrelated sectors picking up the multimillion-dollar CSLR tab for a handful of failures.Blake Briggs is blunt: unless reforms get costs down, the logic of "spreading pain" through ever-wider levies won’t last. The episode also covers why banks are being deliberately sidelined from the new advice model, the ongoing struggles to police dodgy lead generation and advertising, and the philosophical question of whether we’re training the public to expect zero risk; or shouldering the cost for market events nobody can insure away.Who should listen:Product, risk, or legal leads at APRA-regulated super funds facing a regulatory overhaulAnyone working in compliance, policy, or practice management wrestling with uncertainty about CSLR costs or due diligence reformsTrustees or directors trying to gauge what the next three years look like in advice, advertising, or member communicationsHighlights04:01 Engaging with industry regulations09:14 Challenges in Financial Advisory Market12:16 New rules on financial cold calls13:43 Legitimate competition in financial advice19:46 Discussing market risk and consumer expectations22:32 Superannuation due diligence improvements25:33 Changes to CSIR compensation rules30:02 ASIC's funds management reforms32:11 Investment liquidity and consumer expectations35:49 Risks of uninformed investing41:03 Drafting and refining legislation process44:50 Government reforms in investment industry47:08 Upcoming industry session and gala dinnerBlake Briggs, Chief Executive, Financial Services CouncilConnect with Blake Briggs on LinkedInFollow Financial Services Council on LinkedInVisit Financial Services Council websiteAttend FSC Retirement Summit: 22 Oct 2026, SydneyThat Super ShowThat Super Show is the most downloaded podcast for Australian superannuation professionals. Sarah and Neil cover the issues, debates and decisions shaping the industry - without the spin.Subscribe to the show wherever you listen to podcasts and don't forget to leave us a rating and review.Visit That Super Show website and become a newsletter subscriberEmail hello@thatsuper.show if you've got a topic you'd like us to cover or a guest proposal or suggestionFollow That Super Show on LinkedInFollow That Super Show on YouTubeYour CohostsSarah PennSarah Penn is the CEO and founder of Mayflower Consulting, an Australian financial services consultancy specialising in product governance, PDS management, and product operating model design. Her team works with super funds, fund managers, and investment platforms across Australia.Connect with Sarah on LinkedInFollow Mayflower Consulting on LinkedInVisit Mayflower Consulting websiteNeil BensonNeil Benson is the global chief product officer at ChandlerCX, where he leads a team focused on intelligent customer messaging for regulated organisations, including superannuation funds, banks, insurers, utilities and public sector organisations. His AI startup, Novagentic, was acquired by ChandlerCX in February 2026.Connect with Neil on LinkedInFollow ChandlerCX on LinkedInVisit ChandlerCX websiteMentioned in this episode:Chandler CX Digital Forms You know that eight-page PDF form that scares off half your members before they finish page two? We turn it into a smart, mobile-first digital form. Prefilled, validated in real time, signed on the spot and straight through processed into your registry. https://www.chandler.com.au/cx-receive/receiveChandlerCX
    Rozwiń Zwiń
    47 min
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