SHOW NOTES (SURVIVE VERSION)

Episode Title: The Operational Upsell: Coaching Natural Phrasing (Episode 85) Episode Description: "Your shift is failing to maximize its revenue potential because you allowed your employee to rely on a forced script." In this episode of Survive, Mike Hernandez explains why Assistant Managers must actively coach their sales associates to abandon mechanical promotional scripts and start using situational awareness to increase the average transaction amount.

What You Will Learn:

• The P&L Podcast: A special announcement regarding the official launch of a new financial training resource for the convenience store industry.
• The Mechanical Failure: Why allowing your staff to recite the exact same question to every customer completely destroys the transaction conversion rate.
• Situational Suggestion Coaching: How to temporarily close the register and teach your employees to physically analyze the customer's items to determine a highly probable need.
• The Roleplay Protocol: How to physically practice natural phrasing examples on the sales floor to ensure your staff executes the technique correctly.

Resources & Links:

• The P&L Podcast: Subscribe for free at app.hiro.fm/channel/the-p-l-podcast. (Link also available directly in the audio).
• Download the Suggestive Selling Coaching Guide: Text the code word PHRASE to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Thrive: Episode 94.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.

SHOW NOTES (SURVIVE VERSION)

Episode Title: The Morning Rush Command Center: Deploying Your Staff (Episode 84) Episode Description: "When all employees stand behind the counter, the sales floor immediately collapses." In this episode of Survive, Mike Hernandez explains why Assistant Managers must physically assign specific zones of responsibility to their sales associates before the morning rush begins.

What You Will Learn:

• The P&L Podcast: A special announcement regarding a new, upcoming resource for Assistant Managers preparing for promotion.
• The Deployment Error: Why allowing all your employees to stand behind the cash registers destroys your morning revenue.
• The Zone Protocol: How to assign one employee strictly to the registers and one employee strictly to the coffee bar to ensure constant product availability.
• The Supervisory Position: How the Assistant Manager must operate during peak volume to monitor the team and eliminate operational delays.

Resources & Links:

• Download the Morning Rush Labor Deployment Guide: Text the code word DEPLOY to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Thrive: Episode 93.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.

SHOW NOTES (SURVIVE VERSION)

Episode Title: Q1 Recap & The "Thrive" Preview: Reviewing the Scoreboard (Episode 83) Episode Description: "Your team executed a poor financial shift that simply looked clean to the physical eye." In this episode of Survive, Mike Hernandez explains why Assistant Managers must stop judging their shifts based on physical cleanliness and start reviewing the operational data reports to correct their sales associates.

What You Will Learn:

• The Cleanliness Illusion: Why a perfectly clean store does not mean your shift executed a financially successful operation.
• The Supervisory Shift: Why an employee's high register errors are a direct reflection of your failure to audit the shift data.
• The Thrive Preview: How to prepare for the Store Manager position by learning to read the broader profitability and labor efficiency reports.
• The Shift Metric Audit: How to print the cashier reports for your entire team and identify the weakest performer for immediate coaching.

Resources & Links:

• Sponsor: Explore the world of Johnny Mecuerdo at johnnymecuerdo.com.
• Download the Shift Metric Coaching Guide: Text the code word METRIC to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Thrive: Episode 92.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.