Meet Alina DaSilva Security Services Delivery Lead at SilverSky, whose path to cybersecurity started somewhere very different: the medical field.

In this episode of The Human Layer, host Bruce Wirt sits down with Alina to talk about the unexpected turns that brought her into cybersecurity, what it means to bridge the gap between customers and security operations, and why some of the hardest security challenges still come down to people.

The conversation moves from social engineering and Zero Trust to running, mountain biking, creative outlets, career reinvention, and what life actually looks like for the people working behind the scenes in cybersecurity.

It is another candid look at the people behind SilverSky. Their paths, their personalities, and the experiences that shape how they approach their work.

Listen to The Human Layer on Spotify, Apple Podcasts, YouTube, Amazon Music, iHeartRadio, or wherever you get your podcasts.

Important Links:
🎙️ The Human Layer Podcast: https://silversky.com/human-layer-podcast
🌐 SilverSky: https://silversky.com
📊 Cyber Maturity Assessment: https://cyber-maturity.com/p/silversky

What does it take to build lasting customer relationships in cybersecurity?

In Episode 4 of SilverSky: The Human Layer, host Bruce Wirt, Chief Revenue Officer at SilverSky, sits down with Jessica Huellmantel, a customer success leader who has spent more than 21 years growing alongside SilverSky and its customers.

Jessica shares her journey from becoming the company’s first Technical Account Manager to helping lead customer success and account management today. The conversation explores what it means to earn trust over time, support customers through change, and keep relationships personal as an organization grows.

Bruce and Jessica discuss why listening is the foundation of meaningful customer conversations, how SilverSky’s customer success team is expanding to create more connection and visibility, and why the best opportunities come from understanding the customer’s real needs, not pushing a product.

They also step outside of work to talk about Jessica’s two golden retrievers, her daily walking goal, and life as a proud mom of two sons, including a high school football kicker with college aspirations.

Whether you are a SilverSky customer, partner, or employee, this episode offers a closer look at the people, relationships, and care behind the customer experience.

In this episode:

• Jessica’s 21-year journey with SilverSky
• Building long-term customer relationships
• Listening before recommending a solution
• Growing customer success without losing the personal connection
• Leadership, training, and supporting a growing team
• Life outside of work, from golden retrievers to college football goals
• The human side of customer success

Take SilverSky’s free Cyber Maturity Assessment at SilverSky.com and learn how your organization can strengthen its security and compliance posture.

Helpful Links:

SilverSky
Cyber Maturity Assessment
SilverSky on LinkedIn

Subscribe to SilverSky: The Human Layer on your preferred podcast platform.

What does it take to build a successful career in IT, cybersecurity, and sales engineering?

In Episode 3 of SilverSky: The Human Layer, host Bruce Wirt, Chief Revenue Officer at SilverSky, sits down with Jake Smallwood, Sales Engineer and cybersecurity professional, to discuss his journey from running a Managed Service Provider (MSP) to helping organizations improve their cybersecurity posture through managed security services and security consulting.

Jake shares how early experiences in IT support, systems administration, network management, and entrepreneurship prepared him for a career in cybersecurity. The conversation explores the transition into sales engineering, the skills required to bridge technical expertise with business outcomes, and why listening to customers is one of the most important skills in technology and security leadership.

Bruce and Jake also discuss cybersecurity compliance, risk management, cyber maturity, security operations, and the growing overlap between telecommunications, IT infrastructure, and managed security services. Whether you're a cybersecurity professional, MSP owner, aspiring sales engineer, or technology leader, this episode provides practical career advice and real-world lessons from years in the industry.

In this episode:

• Building a career in IT and cybersecurity
• Managing and growing an MSP
• Transitioning into sales engineering
• Cybersecurity compliance and risk management
• Customer-focused security consulting
• IT leadership and career development
• The human side of cybersecurity

Take SilverSky's free Cyber Maturity Assessment at SilverSky.com and learn how your organization can strengthen its security and compliance posture.

Helpful Links:

Learn more about SilverSky

Take the Cyber Maturity Assessment

Connect with SilverSky on LinkedIn

Subscribe to SilverSky: The Human Layer on your preferred podcast platform.