This episode's co-host, Laszlo Balla, and Lauren McManamon sat down with Thomas Richter and Luis Caroll to unpack RaptorDB: the new database technology powering ServiceNow’s future. They shared the story from startup roots to acquisition, and explained how Raptor DB delivers faster performance, real-time analytics, and AI-ready scale, all while staying seamless for developers and customers.

⏱️ Timestamps

• 00:00 Introduction of Hosts
• 02:37 Introduction of Guests: Thomas Richter & Luis Carril
• 07:14 What IS RaptorDB? 10:14 How Is RaptorDB Different?
• 21:09 Has AI Changed Prioritization of RaptorDB’s Needs?
• 23:21 Origin of the Name “RaptorDB”
• 27:18 How Do I Get Access as a Customer?
• 29:35 Why Choose Pro Over Standard?
• 30:43 How Can I Tell If My Instance Is Running RaptorDB Already?
• 44:53 Recommended Education
• 46:22 What’s Next for RaptorDB *SAFE HARBOR*
• 50:16 Conclusion

🔗 Links

• RaptorDB Product Hub
• RaptorDB Zurich Docs
• The ServiceNow World Forums
• The ServiceNow Developer Site
• The Developer Advocate Blog

See omnystudio.com/listener for privacy information.

On September 30th, ServiceNow's AI Experience launched, and with it came one of the most transformative new features: Web Agents! On this week's episode of Break Point, Lauren McManamon was joined by returning guest, Jingfei Chen, to unveil how Web Agents automate tasks by navigating browser UIs like a human. Learn how this catch-all agent works, where it fits alongside APIs and RPA, and why it’s set to change how developers approach automation.

⏱️ Timestamps

• 00:00 Introduction
• 02:37 What ARE ServiceNow Web Agents?
• 07:09 So, Web Agents Are Not ONLY Accessible Through Chat?
• 09:41 How Are Web Agents Similar/Different From RPA?
• 12:25 What Are Some Cornerstone Use Cases for Web Agents?
• 17:19 What Are the V1 Capabilities / Limitations of Web Agents?
• 18:47 What Are Web Agent Best Practices? 22:18 Where Can People Try Out Web Agents?
• 23:55 What’s On the Roadmap for Web Agents? *SAFE HARBOR*
• 27:01 How Have Priorities Changed to Meet Market Expectations?
• 29:50 What Are Initial Customer Thoughts on Web Agents?
• 31:11 Where Can People Provide Feedback on Web Agents?
• 32:02 Call to Action
• 33:57 Conclusion

🔗 Links

• Jingfei Chen's LinkedIn
• AI Experience Release Event
• Get to Know Now Assist AI Web Agent
• The ServiceNow World Forums
• The ServiceNow Developer Site
• The Developer Advocate Blog

See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow Executive Circle Podcast, Jacqueline McGirr, VP of Global Change & Employee Experience at Kerry Group, shares her journey and insights on transforming HR service delivery through technology, automation, and AI. Drawing from over two decades at Kerry, Jackie discusses the evolution of their Global Business Services (GBS) model, the importance of integrating IT and HR functions, and how they're using platforms like ServiceNow to streamline and enhance employee experiences globally.

Jackie also reflects on the role of AI in enabling more human-centred support—balancing automation with empathy, upskilling employees for the future, and preparing for agentic AI. She highlights Kerry’s forward-looking approach, including their newly formed AI Governance Forum and how GBS can evolve from a transactional hub to a strategic engine room for innovation and operational excellence.

If you’ve got an idea for a topic, would like to propose a guest for the show or discuss any of the points raised in this episode with a ServiceNow representative, just send an email to executivecircleuki@servicenow.com

And if you are not already an EXECUTIVE CIRCLE member and would like to learn more about our exclusive membership and all the benefits it brings, please visit.

See omnystudio.com/listener for privacy information.