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Most RVTs are trained to do far more than they're ever actually asked to do. When technicians are held back from practicing at the top of their license, it's not just their own growth that stalls, it's patient care, team capacity, and the long-term sustainability of the practice itself.

In honor of RVT Month and National Vet Tech Week, I'm joined by Leilani Saad, a Registered Veterinary Technician with 19 years of clinical experience and the CEO & Co-Founder of Animal HealthLink, a veterinary teletriage company she launched in Calgary. Leilani made the leap from hands-on emergency work to building a service that eases after-hours strain on practices, expands patients' access to care, and opens up meaningful non-clinical career paths for RVTs. She also serves on the board of the Veterinary Virtual Care Association, represents ABVTA on the ABVMA Council, and still locums in the ER to keep her clinical skills sharp.

We talk about what "top of scope" really means for an RVT, what changes for a practice and its patients when technicians are trusted to work at that level, and how the rise of teletriage is opening up an entirely new kind of career path within the profession.

Watch the Video Version of this Episode
[Link pending]

Resources
Connect with Leilani Saad on LinkedIn: https://www.linkedin.com/in/leilani-mustillo/ and Instagram: @leilanisaad

Check out Animal HealthLink at: https://www.animalhealthlink.ca/

Thank you to our sponsor Scribenote
See how Scribenote works: https://www.scribenote.com?utm_campaign=RVM&utm_source=rvm-podcast&utm_medium=podcast&utm_content=MARK-402

Book a Demo: https://calendly.com/d/4zm-dsr-wfh/scribenote-demo

Start with a Free 14-Day Trial Today: https://app.scribenote.com/auth/register?utm_campaign=RVM&utm_source=rvm-podcast&utm_medium=podcast&utm_content=MARK-402

Thank you to our sponsor Animal HealthLink

Animal HealthLink provides 24/7 veterinary teletriage across all species, delivered by experienced RVTs on behalf of veterinary practices. For on-call practices, our RVTs handle after-hours calls and involve the DVM only when needed, while practices that refer after hours use AHL to help clients determine what needs emergency care and what can safely wait. The result is fewer unnecessary interruptions, fewer unnecessary ER trips, and qualified guidance for clients instead of Dr. Google. Learn more at ahl.vet or book a demo here: https://calendly.com/d/cycm-66m-9p5/animal-healthlink-discovery-call

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For more practical pointers and tangible tips related to veterinary mental health and wellbeing, subscribe to our e-newsletter: https://revivingvetmed.kartra.com/page/newsletter

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To access Reviving Veterinary Medicine’s free resources including handouts, posters, meditations, and quizzes, please visit: https://revivingvetmed.com/resources

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Every veterinary team eventually has to have the conversation about cost, and how it's handled can either build trust or break it. Yet financial communication is rarely taught with the same care we give clinical skills, leaving teams to brace for confrontation instead of leading with confidence.

Today, I'm joined by Sharon Vaturi, a Credentialed Veterinary Technician with over 25 years of experience who has spent the majority of her career in emergency medicine. Sharon is a consultant and coach who now trains veterinary teams through a hands-on workshop on delivering estimates, helping teams increase full approvals while reducing staff stress.
In this episode, we discuss why financial conversations create so much tension for clients and veterinary teams, what actually happens inside Sharon's estimates workshop, and how small shifts in word choice and tone change the way clients receive difficult news. Sharon also shares why she believes better financial communication isn't just good for the bottom line — it's good for staff resilience and burnout too.

Watch the Video Version of this Episode
https://youtu.be/70gtMCHAcaI

Resources
Follow Sharon Vaturi on LinkedIn: https://www.linkedin.com/in/sharonvaturi/
Visit Sharon’s website RVT Seminars: https://rvtseminars.com/
Read Sharon’s book “I Got a Pet! Now What???”: https://a.co/d/0hPECy6f

Thank you to our sponsor Hill’s Pet Nutrition
For more information about Hill's products and nutritional philosophy, please visit HillsPet.com or HillsPet.ca.

Newsletter
For more practical pointers and tangible tips related to veterinary mental health and wellbeing, subscribe to our e-newsletter: https://revivingvetmed.kartra.com/page/newsletter

Online Resources
To access Reviving Veterinary Medicine’s free resources including handouts, posters, meditations, and quizzes, please visit: https://revivingvetmed.com/resources

Questions, Suggestions, or Sponsorship Opportunities
Email: podcast@revivingvetmed.com

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This podcast didn't start as a podcast. It started as Wellness Wednesday videos and Facebook Live sessions on veterinary wellbeing; recordings that eventually became audio episodes, then solo monologues, and eventually the guest conversations you've come to know Reviving Vet Med for today.

To mark 100 episodes, I'm taking this one to reflect on that journey: how the show has evolved, what's stayed the same, and the people who've made it possible along the way. I'm sharing some very overdue thank-yous: to the team behind the scenes who help build, produce, and share this podcast every month, and to the sponsors who've supported the show, including Scribenote, our longest-running sponsor.

You'll also hear a compilation of guests answering the question I ask everyone who joins me on this podcast: what does Reviving Veterinary Medicine mean to you? It's one of my favorite parts of making this show, and I'm glad to finally share some of those answers with you all in one place.

Thank you for listening, sharing, and being part of this community for the last 100 episodes. Here's to the next 100.

Resources
What do you want to hear on the podcast? Complete a quick survey: www.revivingvetmed.com/survey

Watch the complete responses from podcast guests to the question “What does reviving veterinary medicine mean to you?”: [YouTube link]

Newsletter
For more practical pointers and tangible tips related to veterinary mental health and wellbeing, subscribe to our e-newsletter: https://revivingvetmed.kartra.com/page/newsletter

Online Resources
To access Reviving Veterinary Medicine’s free resources including handouts, posters, meditations, and quizzes, please visit: https://revivingvetmed.com/resources

Questions, Suggestions, or Sponsorship Opportunities
Email: podcast@revivingvetmed.com

Support the show