Recalls: What happens behind the scenes when something goes wrong?

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Recalls: What happens behind the scenes when something goes wrong?

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For this episode - in which we discuss how brands handle communications, responsibilities and reputation control when bike products need to be recalled for safety reasons - Cycling Weekly news and feature writer Pat Kinsella is joined by special guests Isla Rowntree, ex-professional cyclist and the founder and CEO of Islabikes; Philippa Wheeler, Associate Solicitor at Leigh Day, and the magazine’s Ecommerce and Tech expert Matt Ischt-Barnard.

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