In this episode of the “Leveraging the Laboratory” podcast, host Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by colleagues Wendy Daigle and Ellen Dijkman Dulkes to discuss identifying meaningful goals for a laboratory outreach program and taking steps to achieve them. Key topics include:

• Internal influences (01:32): The importance of considering your organization’s and department’s broader goals when defining your own.
• Measurement (06:20): Using metrics and data to understand your current state and track progress.
• Ambition level (10:10): Determining the right balance between bold, aspirational goals and more attainable ones.
• Prioritization (13:00): Factors to consider when prioritizing goals.
• Planning for success (14:30): How to create a plan that helps you make meaningful progress.

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, welcomes Chelsea Conn, Mayo Clinic Laboratories’ director of regulatory affairs. Together, they break down the latest regulatory changes and share actionable strategies to help outreach programs stay informed and prepared. Key topics include:

• FDA rule for lab-developed tests (01:36): What the recent rescinding of the FDA rule means for labs.
• New Clinical Laboratory Improvement Act (CLIA) regulations (04:36): Clarifications on lab director qualification updates from late 2024.
• College of American Pathologists (CAP) accreditation (07:52): New checklist requirements for reporting and submitting to public health authorities.
• Protecting Access to Medicare Act (PAMA) reform (11:40): The latest developments on new approaches to reimbursement for laboratory tests.
• Recommended resources (17:32): How to stay up to date on regulations affecting the laboratory industry.

In this episode of the “Leveraging the Laboratory” podcast, Jane Hermansen, outreach manager at Mayo Clinic Laboratories, is joined by Wendy Daigle and Ellen Dijkman Dulkes, outreach solutions specialists. Together, they share practical strategies that outreach programs can consider to strengthen their financial performance.

• Managing courier expenses (02:06): Explore ways to manage customer expectations and service agreements to control courier costs effectively.
• Optimizing payment for phlebotomy (13:09): Discover coding considerations and unique service opportunities, such as home visits and education, that may help maximize financial return for phlebotomy offerings.