Effective performance management is about more than evaluating results—it's about creating clarity, building accountability, and helping people succeed. In this episode, we explore the manager's role in setting clear expectations, providing ongoing feedback, addressing underperformance early, and navigating difficult conversations with confidence and empathy.

In this episode, hosts Dr. Sheryl White, Dr. Undraye Howard, and Dr. Loretta Howard will discuss with guest Dr. Pegah Teymoorian, Senior Human Resource Manager of Compliance and Employee Relations with the Neighborhood House Association in San Diego, CA, how managers can move beyond annual reviews to make performance management an ongoing part of their leadership approach. From communicating what success looks like to addressing gaps between expectations and results, we'll share practical strategies for fostering accountability, delivering constructive feedback, and turning challenging conversations into opportunities for growth.

Whether you're a new manager or an experienced leader, this episode offers insights to help you approach performance management with greater clarity, consistency, and confidence—while building a culture where people understand what's expected of them and feel supported in achieving their best.

Diamonds aren't formed in comfort. They're formed under enormous pressure, over time, in places no one would choose to stay. This week on Leadership Matters, the People's Doctors take on a truth most leaders learn the hard way: the pressure we try to avoid is often the very thing shaping us. Dr. Undraye Howard, Dr. Loretta Howard, and Dr. Sheryl White explore the difference between pressure that crushes a leader and pressure that refines one. When the stakes are high, who do you become? The hosts unpack how pressure narrows our thinking, pulls us back to old patterns, and exposes the gap between the leader we say we are and the leader we are in the moment. You'll hear practical ways to respond rather than react, how to make sound decisions when everything feels urgent, and how to protect your team while you are being tested. Listeners will leave with a way to read what a hard season is teaching them and a plan for turning pressure into lasting growth.

Most leaders don't set out to build a weak culture. It happens when strategy, values, and daily systems drift out of alignment and no one notices. On this episode of Leadership Matters with the People's Doctors, we welcome Yengyee Lor, Founder and CEO of Faithful Consulting and an ICF-credentialed executive coach with more than 20 years of experience helping organizations turn ideas into meaningful action.

Every organization has a culture. The question is whether leaders are intentionally shaping it or simply allowing it to happen. In this insightful episode of Leadership Matters with the People's Doctors, Dr. Sheryl White, Dr. Undraye Howard, and Dr. Loretta Howard explore with Joy Freeman, Founder & CEO of JOY Just Own Yours, explore workplace culture through a unique lens: the gap between the culture organizations say they have and the culture employees actually experience; the role leaders play in shaping that experience; and what becomes possible when leaders are willing to recognize what is true and take ownership of what comes next in the workplace. Joy Freeman will discuss her "The Own It Moment™ leadership and workplace culture framework that is centered around five areas: Story, Strengths, Wellness, Voice, and Joy. Don't miss this incredible episode of Leadership Matters with the People's Doctors: Informing Leaders. Inspiring Solutions!

Organizational culture doesn't collapse overnight — it erodes, one broken agreement and one disengaged team at a time. In our follow-up to "The Quiet Exit," we sit down with Nicholas Dillon, M.Ed, M.S., a leadership consultant, mindset coach, counselor, and international speaker explores what it actually takes to repair culture across an organization once trust has already broken down.

Drawing on his work in leadership development, emotional intelligence, and executive coaching, Nick walks us through how organizations — not just individual leaders — rebuild trust at scale: aligning leadership teams, embedding EQ into everyday systems, and turning a fractured culture into one people actually want to belong to. This isn't a conversation about one manager fixing one team — it's about what organization-wide repair really requires.

Employee disengagement rarely announces itself. It doesn't show up as a resignation letter — it shows up as silence in meetings, minimal effort, and talented people doing just enough to stay employed while they've already left in every way that matters. In this episode, hosts Dr. Sheryl White, Dr. Undraye Howard, Dr. Loretta Howard, examine the slow, often invisible process of culture erosion — how it starts, why leaders miss the early warning signs, and what it costs organizations in innovation, retention, and trust.

Drawing on their combined backgrounds in leadership coaching, human capital strategy, and organizational psychology, the hosts bring both diagnostic frameworks and real, lived examples — turning a hard truth about workplace culture into an actionable conversation for leaders at every level.

This week on Leadership Matters, the microphone turns around. Co-hosts Dr. Undraye P. Howard and Dr. Loretta A. Howard step into the guest chairs to discuss their new book, Is This the Way It's Supposed to Be? Lessons in Leadership and Lived Experiences — an honest, often funny, deeply personal exploration of the gap between how leadership is supposed to look and how it actually unfolds.

Two kids from Milwaukee grew up just miles apart, never crossing paths until graduate school — then earned their doctorates side by side and built a marriage, a partnership, and three decades of leadership in the process. In this episode, they share the stories behind the book: the cafeteria outburst that sparked its central question, the "Barbecue Blunder" that turned a family cookout into a live lesson on equality versus equity, the first-grade class clown who almost hid his origin story from a board of directors, and the whispered playground moment that transformed an outsider's ache into a leader's superpower.

Along the way, they challenge some of leadership's most comfortable assumptions: that control is real (it's an illusion — influence is what matters), that leaders must project certainty (the best ones lead from "the corner of Confusion and Hope"), and that the past is something to outrun (it's actually your most valuable teacher). Whether you're a seasoned executive or an emerging leader, this conversation will leave you with better questions — starting with the one that changes everything: Is this the way it's supposed to be?

What happens in the mind and body of a leader under sustained stress — and what can leaders do about it before burnout takes the chair? This week, the People's Doctors welcome Natasha Mullen, licensed mental health expert, clinical supervisor, and Founder & CEO of Milestones Consultants, LLC. With more than 25 years of experience spanning schools, community agencies, and private practice, Natasha brings a therapist's insight to a leadership problem: the toll that pressure, responsibility, and unresolved stress take on those at the top.

Drawing on her expertise in trauma-informed care, Internal Family Systems, and clinical supervision, she shares how leaders can recognize their own stress responses, build genuine resilience, and create organizations where wellness isn't an afterthought. A Compassionate Champion Award honoree and sought-after speaker featured in Essence Magazine, Natasha reminds us that healing, resilience, and empowerment are possible for every leader — and every team they serve.