Getting paid shouldn’t mean chasing invoices, sending reminders, or hoping a client follows through after the appointment. In this episode, we’re talking about how we completely changed the way we collect payments and how it gave us more control over our business. We break down why we stopped automatically splitting payments 50/50, the danger of letting clients leave without paying, and how setting expectations before the appointment makes collecting money easier. We also share what we’ve learned from our own mistakes and the situations inside Luxury Clothier Collective, including when we still make exceptions to our payment process.

Highlights:

02:19 - Why we spent a decade taking 50% upfront and 50% at delivery and why we eventually had to rethink it.

04:42 - Stop making excuses for what you think your clients will or won’t do.

06:33 - Why splitting payments can put you in the position of chasing money you’ve already earned.

09:39 - How nearly going out of business forced us to completely rethink the way we get paid.

15:40 - Why the fear of what your clients “might say” shouldn’t deter you from changing your payment process.

20:47 - Why getting paid during the appointment protects the sale you just made.

24:11 - Why sticking to your process is crucial for staying in control of the money you earn.

28:26 - How we utilize split payments as strategic exceptions, not as our standard process.

33:03 - Why getting paid in the moment starts with setting clear expectations before the appointment ever happens.

40:31 - The attitude shift that only you can make: you’re a custom clothier, not a debt collector.

Resources + Links
Apply for Luxury Clothier Collective Mastermind HERE
More resources for custom clothiers HERE
Watch on Youtube

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Appointment Only in IG: @appointmentonlypod