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  • Episode 42 - AI vs 30 Year Fixed Ops Expert: The Results Will SHOCK You

    Episode 42 - AI vs 30 Year Fixed Ops Expert: The Results Will SHOCK You
    May 14 2026
    In Episode 42, we put 30+ years of fixed operations expertise on trial against the most advanced AI on the planet. Steve Shaw asked Claude to generate ten of the toughest, most revealing questions a fixed ops expert could face — then handed the mic to Dave Rogers and let him answer them cold. We then compared Claude's AI-generated answers side-by-side with Dave's real-world, dealership-tested responses. Key talking points covered in this episode: • Claude (AI) generates 10+ expert-level fixed ops questions • Dave Rogers answers cold — no prep, no script • Side-by-side comparison: AI answers vs. expert answers • Where AI surprises us — and where it falls flat • Why the future belongs to experts who know how to use AI
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    29 Min.
  • Episode 41 - Service Writing Fundamentals with Tyler Smit

    Episode 41 - Service Writing Fundamentals with Tyler Smit
    May 12 2026
    Dave Rogers and Steve Shaw sit down with service advisor Tyler Smith — an experienced young man who ends up schooling both of them on how to write service in 2026. The kicker: the fundamentals Tyler swears by today are the same fundamentals that drove top-performing service drives back in 1987. Key talking points covered in this episode: • Preparation for the appointment • Reviewing the repair orders before the customer arrives • Proper menu presentation • Why having a manager working the drive is non-negotiable
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    27 Min.
  • Episode 40 - Watched a Dealership Lose $50K Because They Skipped ONE Step

    Episode 40 - Watched a Dealership Lose $50K Because They Skipped ONE Step
    May 6 2026
    In this powerful episode, Steve Shaw and Dave Rogers dive deep into the importance of having solid processes in your fixed operations department. They break down: What exactly is a process? Why every successful operation needs them How to start with the end in mind The critical role of accountability Steve and Dave use a compelling analogy: flying an airplane. Just like pilots rely on checklists to ensure safety and consistency, your service department needs proven processes and strict adherence to them. No more guessing — results come from repeatable systems!
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    29 Min.
  • Episode 39 - Used Car Reconditioning – Profit Center or Expense?

    Episode 39 - Used Car Reconditioning – Profit Center or Expense?
    May 4 2026
    Steve Shaw and Dave Rogers tackle one of the hottest topics in fixed operations today: Should used car reconditioning be treated as a profit center or just a necessary expense? They break down the real pros and cons of each approach and deliver practical strategies including: · The power of a dedicated used car technician team · Why a 24–48-hour recon turnaround is a game-changer · The case for an after-hours recon center · How proper reconditioning impacts speed-to-market, gross profit, and customer satisfaction. Whether you’re a fixed ops director, used car manager, or dealer principal, this episode gives you the framework to turn your reconditioning operation from a cost center into a true profit driver. Listen now for straight-talk strategies that can add serious dollars to your bottom line.
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    30 Min.
  • Episode 38 - Warranty Expert Reveals: The #1 Mistake Dealers Make

    Episode 38 - Warranty Expert Reveals: The #1 Mistake Dealers Make
    Apr 29 2026
    Dave Rogers and Steve Shaw sit down with Janet Hayworth from Rainmaker Warranty Services for a deep dive into the evolving world of warranty claims and reimbursement for new car dealers. Manufacturers are tightening their belts — and if your dealership isn't keeping up, you're leaving money on the table (or worse, facing an audit). Janet breaks down exactly what's changing, what's being demanded, and how to stay ahead of it all.
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    31 Min.
  • Episode 37 - The 30 Second MPI: Why TikTok Is Schooling Your Service Drive

    Episode 37 - The 30 Second MPI: Why TikTok Is Schooling Your Service Drive
    Apr 29 2026
    Steve and Dave break down why so many dealership videos miss the mark—and how the typical 2–5 minute “factory-style” inspection video often fails to engage customers. More importantly, they discuss how to create video multi-point inspections that customers actually want to watch. The conversation also covers practical strategies for improving your process, including: · Different write-up approaches at the service drive · Who should be creating the videos (technicians vs. dedicated videographers) · How to deliver clearer, more effective communication that builds trust and drives approvals If your dealership is doing video MPI—or thinking about it—this episode will challenge your approach and give you actionable ways to improve.
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    32 Min.
  • Episode 36- Exposing the Fundamentals

    Episode 36- Exposing the Fundamentals
    Apr 23 2026
    Dave and Steve take a conversational “wander” through the core principles of dealership success—covering management, leadership, and the often-overlooked importance of mastering the basics. They also break down why solid auto maintenance fundamentals aren’t just for technicians—they’re critical for the entire operation, from service advisors to leadership teams.
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    36 Min.
  • Episode 35 - It's Called Work

    Episode 35 - It's Called Work
    Apr 21 2026
    Steve Shaw and Dave Rogers deliver a no-BS, often hilarious discussion about one simple truth: It’s called WORK for a reason. It’s not vacation. It’s not relaxation. It’s not playtime. It’s work.
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    35 Min.