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  • Episode 19 - The Repair Order

    Episode 19 - The Repair Order
    Feb 26 2026
    Dave Rogers (America's Fixed Ops Director, Prognosticator of Profit) and Steve Shaw (Steve Shaw University, Fixed Ops 360) go off on a passionate tangent about the lost art of writing a repair order—the foundation of every profitable, transparent, and defensible service transaction. They break down how to write a killer repair order the right way, stressing the timeless Three C's (Concern, Cause, Correction)
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    26 Min.
  • Episode 18 - Going old School

    Episode 18 - Going old School
    Feb 23 2026
    Dave Rogers and Steve Shaw go full old school and prove one timeless truth: process overcomes technology every single time. While the industry chases the next shiny AI tool, Dave and Steve break down why the fundamentals still win—and win big. They dive deep into the basics that actually drive profits, customer loyalty, and service department dominance in 2026:
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    24 Min.
  • Episode 17 - Promise Times Are Non-Negotiable

    Episode 17 - Promise Times Are Non-Negotiable
    Feb 19 2026
    Steve and Dave Rogers break it down: why vague "around lunchtime" promises are killing your shop, how modern promise time technology (integrated scheduling tools, real-time updates, and digital communication) changes the game, why Google Calendar hacks still have a place in many stores, and—most importantly—proven ways to hold your team accountable to hitting exact promise times every single time.
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    24 Min.
  • Episode 16 - Process Improvement Fails

    Episode 16 - Process Improvement Fails
    Feb 17 2026
    Steve Shaw and Dave Rogers dive deep into one of the biggest roadblocks in fixed operations: process documentation and why so many improvement initiatives fall flat.
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    28 Min.
  • Episode 15 - Interview with Jeff Ridgway

    Episode 15 - Interview with Jeff Ridgway
    Feb 11 2026
    Steve Shaw and Dave Rogers dive deep into mobile service for car dealerships—talking pros, cons, and why it’s blowing up right now. Joining us is Jeff Ridgway, a true pioneer in the space, sharing his top tips and real advice for anyone eyeing this move. Whether you’re a dealer or just curious, this one’s packed with insights.
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    44 Min.
  • Episode 14 – NADA Wrap Up – The Good Bad and Ugly

    Episode 14 – NADA Wrap Up – The Good Bad and Ugly
    Feb 10 2026
    Hosts Dave Rogers and Steve Shaw wrap up their coverage of the NADA Show – the auto industry's biggest event, held February 3-6, 2026, at the Las Vegas Convention Center.
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    31 Min.
  • Episode 13 - Interview with Brad Moyer of Pottstown Honda

    Episode 13 - Interview with Brad Moyer of Pottstown Honda
    Feb 5 2026
    Dave Rogers (The Prognosticator of Profit) and Steve Shaw (The Sultan of the Service Lane) sit down with Brad Moyer, Service Manager at Piazza Honda of Pottstown, for a real-world masterclass in department transformation.
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    30 Min.
  • Episode 12 - Dave Talks Factory Maintenance

    Episode 12 - Dave Talks Factory Maintenance
    Feb 3 2026
    Dave Rogers unleashes on the pitfalls of sticking to factory maintenance schedules. Co-host Steve Shaw joins as they expose how these "low-cost" plans lead to: · Lower trade-in & future resale values · Unmet customer expectations · Poorly maintained vehicles & lost loyalty Discover real-world consequences and strategies to educate customers, protect vehicle value, and build trust in your service department.
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    27 Min.