Episode 2: Front Desk Foundations: Communication, Housekeeping, and Strategy
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Episode 2: Front Desk Foundations: Communication, Housekeeping, and Strategy
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In this episode of Life Behind the Front Desk, I’m kicking things off by diving into some listener mail—including a wild story from Heather about a guest who wandered right into the kitchen while she was prepping fruit! From there, I take a deep dive into what it really takes to work the floor, comparing the daily madness of the 7–3 and 3–11 shifts, and breaking down why our housekeeping crew is the absolute heart and lungs of any hotel. I’m also sharing four battle-tested strategies I use to survive a shift without losing my sanity.
📬 Have a crazy, funny, or wild story from your property? Hit the Linktree in the show notes and submit your story through the contact form (you can stay completely anonymous if you want!).
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