Ep224: Billing the Unbillable: How Zuora Monetizes AI on Amazon AgentCore
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Discover how Zuora turned its own billing platform inward to track AI costs down to the individual engineer, giving CFOs the trust and auditability they demand.
Topics Include:
- AWS's Achint Naveen opens, introduces Zuora as a key partner
- Audience poll reveals AI monetization is still a struggle
- Zuora's Katherine Shealy introduces the company's AI monetization focus
- Zuora powers monetization for global brands like Twilio, Zoom
- Their platform spans CPQ, billing, metering, and revenue recognition
- Usage-based pricing has flipped seat-based SaaS models upside down
- AI companies face a 20-point margin gap versus SaaS
- Companies juggling multiple pricing models face major hidden complexity
- Traditional pricing models are breaking down under AI's dynamic costs
- Zuora's framework aligns teams early through an NPI-style process
- Their tech lets companies iterate pricing at engineering speed
- Zuora now tracks its own AI costs internally too
- Zuora AI runs on AWS Bedrock and AgentCore infrastructure
- AWS's Achint details the full stack behind Zuora AI
- AgentCore Memory gives Zuora's agents secure, persistent context
Participants:
- Katherine Shealy – Principal Product Marketing Manager, Zuora
- Achint Naveen – Sr Account Manager, Amazon Web Services
See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/
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