Ep. 7 | Behavioral Health In Crisis: Rethinking How Healthcare Defines And Delivers Care
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Ep. 7 | Behavioral Health In Crisis: Rethinking How Healthcare Defines And Delivers Care
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For Bergmann, this is more than a professional concern. His family’s experiences with mental illness and substance use have shown him what happens when people are forced to navigate a fragmented system during the moments when they need coordinated care the most. That fragmentation became painfully clear while Bergmann was trying to help his stepfather, whose severe anxiety was worsening alongside his declining physical health. His stepfather did not experience those conditions as separate problems, yet the healthcare system treated them as though they belonged to two different people. Billing policies prevented his physical and psychiatric needs from being addressed together during the same appointment, forcing him to move between disconnected providers and systems. Eventually, the difficulty of receiving coordinated care became too much, and he stopped pursuing treatment. The experience reinforced Bergmann’s belief that no person should have to be “split in two” simply because the healthcare system has separated the mind from the body.
Bergmann now challenges behavioral health leaders to replace a crisis-driven model with one built around continuous, integrated support. He argues that hospitals and treatment programs should not be rewarded simply for keeping beds full or repeatedly treating the same emergencies; success should be measured by whether people remain healthy, stable, and connected to care. That change will require behavioral health departments, community health centers, hospitals, and primary-care providers to work together instead of operating as separate institutions. For Bergmann, the future of behavioral healthcare begins when the system stops waiting for people to reach a breaking point and starts building the relationships and services that can keep them well.
About TURN Behavioral Health Services
Since our founding in 1978, TURN Behavioral Health Services has become an established provider in prevention, intervention, treatment, and recovery services. We do this by offering innovative services focused on mental health, supportive housing, substance use disorders and assisting those involved in the justice system. Our clients share the commitment to a life of resilience and thriving. TURN is a leading 501(c)3 non-profit agency with the goal of improving lives of individuals, families, and communities impacted by behavioral health challenges. Our diverse workforce and client-centered programs embody our guiding principles of People, Culture, and Growth. TURN operates 60+ community-based programs throughout California for people who either cannot afford privately paid services or for whom services are not otherwise available.
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