In this episode of Critical Conversations, we sit down with Chief John Oates, CEO of the International Public Safety Data Institute and former Fire Chief of East Hartford, Connecticut.

Chief Oates shares how data-driven decision-making is transforming the fire service, improving responder safety, and shaping the future of emergency response. Drawing from decades of leadership experience and national standards work, he offers practical insights for today’s fire service leaders.

From behavioral health to performance analytics and NFPA committee work, this conversation explores what it takes to lead with clarity in an increasingly complex risk environment.

🎧 Tune in for a thoughtful discussion on leadership, accountability, and the power of data in public safety.

In this episode of Critical Conversations, Nick Delia sits down with Eriks Gabliks, Superintendent of the National Fire Academy, to explore leadership, training, and the extraordinary opportunities available to fire and emergency services professionals across the country.

Eriks shares how the National Fire Academy serves as a cornerstone for advancing the fire service - offering world-class education, leadership development, and technical training programs that shape the future of emergency response. From executive leadership courses to specialized technical curricula, the NFA provides pathways for firefighters, officers, safety professionals, and allied responders to grow their skills, expand their impact, and bring best-in-class practices back to their organizations.

We discuss how investing in professional development through the NFA strengthens individual leaders, elevates organizational performance, and ultimately enhances community safety. Whether you’re an emerging leader, a seasoned chief officer, or a safety professional supporting high-risk industries, this conversation highlights why the National Fire Academy remains one of the most powerful resources available to the emergency services community.

🎧 Tune in for insights on leadership, learning, and how the NFA is helping prepare the next generation of fire service and emergency management leaders.

Deputy Chief Mark Waters joins us for a deep dive into the leadership tools and resources every firefighter and fire officer should know. With more than 35+ years in the fire service - including 27 years as Deputy Chief of the New London Fire Department - Mark brings a grounded, practical perspective on what it takes to lead.

He shares the leadership books he returns to often, the training models that have influenced his approach, and the lessons he’s learned through decades of on-the-job experience. Whether you’re a new firefighter or a seasoned leader, this episode offers guidance to help you grow, mentor, and inspire the teams around you.