PagerDuty SVP Rukmini Reddy explains why AI is making software operations exponentially more complex — and why the companies that learn and recover fastest will be the ones that win.

Topics Include:

• PagerDuty powers critical digital operations for enterprises and AI-native companies.
• Founded by early AWS employees who experienced always-on system failures firsthand.
• The platform evolved from simple alerting into a full operational intelligence platform.
• Complexity exploded with microservices, cloud-native infrastructure, and multi-cloud environments.
• Reliability must be a core value — not an operational afterthought.
• PagerDuty's culture champions the customer above everything else.
• Employee recognition extends beyond sales to celebrate the whole business.
• AI is accelerating software creation but making operations far more complex.
• AI fails differently — silently, unpredictably, with a much larger blast radius.
• Enterprises should leverage their operational history as a competitive AI asset.
• AI-native companies must build operational resilience early, not bolt it on later.
• The winners won't build fastest — they'll learn and recover fastest.

Participants:

• Rukmini Reddy – Senior Vice President of Engineering, PagerDuty

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

From cracked data foundations to multi-agent AI, Starburst Data's co-founder shares hard-won lessons on getting the right data, not just more of it.

Topics Include:

• Matthew Fuller, co-founder and VP of Product at Starburst Data, joins the show.
• Starburst is built on Trino, a fast SQL engine for federated data queries.
• Their platform lets users query data across lakes, stores, and databases seamlessly.
• Governed "data products" give organizations access to their full data estate in context.
• A strong data foundation is essential before any AI use case can succeed.
• AI doesn't create data problems — it exposes the cracks already there.
• Common mistake: assuming everyone in an org defines "customer" or "revenue" the same way.
• More data isn't always better — getting the right data is what matters.
• Customers include HSBC, Comcast, Zalando, ZoomInfo, and DBS, many running on AWS.
• AWS partnership spans technical support, SLA reliability, and proactive product briefings.
• Advice for product leaders: always anchor new technology back to the customer problem.
• 2026 will be defined by specialized multi-agents working together autonomously.

Participants:

• Matt Fuller – Co-Founder, Vice President of Product, Starburst Data

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Find out why the world's largest banks and enterprises trust CockroachDB for mission-critical infrastructure, and what a decade of AWS partnership means for the future of cloud-native data.

Topics Include:

• Cockroach Labs makes CockroachDB, a distributed SQL database built for resilience.
• It delivers cloud-native consistency that legacy relational databases simply cannot match.
• The name "cockroach" reflects survivability — it's designed to never go down.
• Target customers include major banks, trading platforms, retailers, and gaming companies.
• AI is forcing enterprises to accelerate database modernization from the board level down.
• AWS has been a foundational cloud partner for Cockroach Labs for a decade.
• The CockroachDB-AWS integration spans EC2, S3, Bedrock, and Amazon Q-Transform.
• AWS partnership shapes both product roadmap decisions and go-to-market execution.
• New partners should educate themselves first — AWS programs are deep and extensive.
• CockroachDB now supports native vector search for RAG and generative AI applications.
• Agentic AI could mean trillions of digital agents demanding real-time data infrastructure.
• Database modernization and AI adoption will only accelerate dramatically through 2027.

Participants:

• Cassie Zimmerman – Senior Director, Global Strategic Partnerships, Cockroach Labs

See how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/