15. Selling To “Informed” Customers okładka

15. Selling To “Informed” Customers

15. Selling To “Informed” Customers

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Mark and Mike share a practical framework for helping mattress sales associates handle shoppers’ online research and AI-generated answers, correct misinformation without confrontation, and build trust through a more personal sales approach.


▬ *ABOUT THIS EPISODE* ▬
00:00 We got roasted by a listener
00:50 Are today's customers informed or misinformed?
02:39 Showrooming Explained
04:00 Questioning AI's Authority
06:30 The Trust Deficit Reality
09:30 'Selling To Informed Customers' Playbook
14:09 Four Misinformation Traps
16:02 Sharing The Industry's Dirty Secrets
18:35 Best Mattress Myth
24:58 Independent Credible Resources
29:40 Wrap Up

To access the Show Notes — including links to the companies, products, people, and other resources discussed in this episode — go to the EPISODE PAGE here: https://www.wakeupcallpod.com/episodes/15-informed-customers

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