From The One Minute Manager to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of those around them. The Ken Blanchard Companies have helped thousands of organizations become more people-oriented, customer-centered, performance-driven, and more focused on leading for a higher purpose and a greater good.
Now, in Leading at a Higher Level, Blanchard and his colleagues have brought together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line", and how to make sure people know who you are, where you're going, and what will guide your journey. Blanchard then turns to your customer, extending his breakthrough work on delivering legendary service, creating "raving fans", and developing a true "customer mania". Next, he presents the definitive discussion of his renowned Situational Leadership techniques for leading yourself, individuals, teams, and entire organizations. Finally, he helps you discover the personal "leadership point of view" all truly great leaders possess and shows how to apply it throughout your entire life.
No matter who or where you are, you can "lead at a higher level", creating high-performing organizations that make life better for everyone you touch. This audiobook will help you every single step of the way.
"At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited - yes, even fun - working environment, which we think results in motivated employees who will do the right thing for their internal and external customers....this book will make a positive difference in your organization." (Colleen C. Barrett, President, Southwest Airlines)