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ITIL & ITSM - QuickStart Guides

The Simplified Beginner's Guides to ITIL & IT Service Management
Spieldauer: 4 Std. und 22 Min.
2.5 out of 5 stars (3 Bewertungen)

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Inhaltsangabe

For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. A cottage industry has emerged offering formal ITIL® trainings and certifications.

ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®.

IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

The listener is treated to a comparative analysis of several ITSM philosophies and systematic components. From the core facets of ITIL (Information Technology Infrastructure Library) to more specialized ITSM frameworks such as ISO/IEC 20000 and eTOM, ITSM For Beginners offers listeners a comprehensive look at the various theories and metrics that define ITSM.

Please note: There is a companion PDF that is available after you have purchased this audiobook. Follow the instructions in the Introduction chapter to receive your companion PDF.

PLEASE NOTE: When you purchase this title, the accompanying reference material will be available in your Library section along with the audio.

©2016 ClydeBank Media LLC (P)2016 ClydeBank Media LLC

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More Confusing than enlightening

She talks too fast and with few emphases so it's a bit hard to follow all the time, although I consider the topic itself as not really suited for an audiobook. The added pdf does more than nothing for comprehension as it is not possible to recognise which written chapter belongs to which read chapter.
I strongly recommend buying the books instead of the audio.