AUTHOR

John Sills

After starting his career on a market stall in Essex, John has spent the last twenty-five years working in and with companies around the world to make things better for customers. He's advised organisations such as Sky, The Body Shop, BUPA, Ovo Energy, Invesco, Morrisons, eBay, and UNICEF.

Now Managing Partner at customer-led growth company The Foundation, John also spent twelve years at HSBC, starting on the frontline and finishing as Head of Customer Innovation.

John works closely with Young Enterprise, a charity that helps young adults become the next generation of entrepreneurs, and is a mentor for The School of Marketing.

His writing has been featured in The Guardian, Management Today, and WARC, as well as having work exhibited at the Imperial War Museum, The Foundling Museum, and as part of the Bloomsbury Festival. He writes at johnjsills.com.

Bestseller

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The Human Experience

How to make life better for your customers and create a more successful organization

By: John Sills

Narrated by: Simon Shepherd

Length: 6 hrs and 54 mins

Release date: 26/06/2025

Language: English

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