Learn the art of handling difficult people in only 60 minutes of conversation and instruction.
These are the subjects covered:
Introduction: We All Have Trouble with These People
Strategies: Give Yourself Permission to Defend Yourself
Four Types: Two to Worry About; Two Simpler to Handle
Patterns for Each Type: Attackers, Complainers, Know-it-alls, Ineffectives
Accept Your Losses: Distance Them for Results
Have the End in Mind
Six Recommended Books
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© and (P) Christina Brown